ICT Support Engineer

Job Description:

The ICT Support Engineer role is vital within our organisation, ensuring that technology systems run efficiently and securely to support business operations and service delivery. This position is responsible for providing frontline ICT support, maintaining IT infrastructure, and ensuring staff have access to reliable and secure systems. The ICT Support Engineer troubleshoots issues, implements technical solutions, and acts as a crucial link between users and ICT management. The individual in this role must be customer-focused, solutions-driven, and capable of balancing immediate technical support needs with longer-term system improvements.

Responsibilities:

• Provide first and second-level ICT support to staff across hardware, software, and network environments.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and other ICT assets.
• Administer and support Microsoft 365, Active Directory, and other enterprise systems.
• Monitor system performance, perform routine maintenance, and escalate complex issues when necessary.
• Maintain accurate records of ICT assets, support tickets, and solutions.
• Support ICT projects, upgrades, and deployments across the organisation.
• Ensure compliance with IT security standards and organisational policies.
• Provide training and guidance to staff on ICT systems and best practices.
• Contribute to process improvements by documenting procedures and recommending new approaches.
• Collaborate with external vendors and service providers to resolve issues.

Model and Reinforce Organisational Values:

• Uphold organisational principles and values in all ICT practices.
• Promote a culture of reliability, accountability, and mutual respect when providing technical support.
• Ensure ICT practices align with compliance, data security, and user rights.
• Encourage knowledge-sharing across the organisation to build digital capability.
• Promote diversity, accessibility, and inclusion in technology usage and support.

Promote Quality and Consistency:

• Use ICT frameworks, standards, and policies to communicate role expectations and good practice.
• Ensure ICT support is delivered consistently, transparently, and in line with service requirements.
• Provide opportunities for staff to learn and develop their ICT literacy.
• Encourage feedback from staff to refine support practices and solutions.
• Track and report meaningful outcomes such as system reliability, resolution times, and user satisfaction.

Support Health and Manage Risk:

• Identify and mitigate risks related to data security, system downtime, and ICT compliance.
• Ensure staff understand their roles in maintaining secure and responsible ICT use.
• Report and escalate any breaches, unauthorised access, or incidents promptly.
• Prepare for and manage ICT-related emergencies, including cyber threats and system outages.
• Support workplace safety by maintaining reliable communication and IT systems.

Foster and Develop a Capable Workforce:

• Provide ICT training sessions to staff to build digital confidence and independence.
• Share knowledge and resources to help staff resolve basic ICT issues.
• Regularly update staff on new technologies, security practices, and organizational ICT changes.
• Monitor staff ICT usage patterns to identify areas for further training and development.
• Support staff in managing their own digital wellbeing, encouraging healthy technology use.

Qualifications/Requirements:

• Relevant tertiary qualifications in IT, Computer Science, or related field; or equivalent experience.
• Valid Driver's License.
• Industry certifications (e.g., CompTIA A+, Microsoft Certified, Cisco CCNA) desirable.

Experience:

• Proven experience in ICT support, helpdesk, or systems administration.
• Strong knowledge of Windows operating systems, Microsoft 365, and networking fundamentals.
• Familiarity with IT governance, security frameworks, and compliance requirements.
• Experience with user support, training, and documentation of ICT processes.
• Exposure to ICT project work, upgrades, or system rollouts.

Skills:

• Excellent problem-solving and troubleshooting skills.
• Strong interpersonal and communication abilities, with a customer service focus.
• Ability to manage multiple support requests and prioritise effectively.
• Skilled in documenting ICT solutions, reporting, and process development.
• Proficiency in MS Office, Active Directory, and remote support tools.
• Organized, proactive, and capable of working both independently and in a team.

Apply now:

To apply throughout website or for role-related enquiries, please contact us via our website, visit:

Nobility Care Australia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We encourage applications from all members of the community.

Job Types: Full-time, Part-time, Permanent

Pay: From $38.00 per hour

Benefits:

• Employee discount
• Work from home

Education:

• Certificate I - IV (Required)

Experience:

• Microsoft Exchange: 3 years (Required)
• Computer networking: 1 year (Required)
• Customer service: 1 year (Required)
• Operating systems: 3 years (Required)
• IT support: 3 years (Required)

Licence/Certification:

• Covid-19 Vaccination Certificate (Required)
• Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Location:

• Campbelltown NSW 2560 (Required)

Work Location: In person

Application Deadline: 19/09/2025