Legal Receptionist

Key Responsibilities

Client Services:

Greet clients and visitors in a professional and friendly manner.

Answer and direct incoming calls promptly and courteously.

Manage client inquiries, appointments, and messages.

Administrative Support:

Maintain the reception area and meeting rooms to a professional standard.

Assist with filing, scanning, photocopying, and document preparation.

Manage incoming and outgoing mail, couriers, and deliveries.

Schedule appointments, manage calendars, and coordinate meetings.

Legal Support:

Assist with opening and closing client files in accordance with firm procedures and relevant regulations.

Enter and update client details accurately in the practice management system.

Support solicitors and paralegals/legal assistants with basic administrative tasks.

Compliance & Confidentiality:

Handle confidential information with discretion and comply with the firm's privacy and data protection policies.

Ensure reception and client areas comply with workplace health and safety requirements.

Skills and Experience

Essential:

Previous experience in a legal receptionist or administrative role.

Strong communication and interpersonal skills.

Proficiency with Microsoft Office and LEAP legal practice management software.

Excellent organisational and time management skills.

Professional presentation and telephone manner.

Desirable:

Understanding of legal terminology and office procedures.

Certificate III or IV in Business Administration (Legal) or equivalent qualification.

Personal Attributes:

Professional, courteous, and client-focused.

Reliable and punctual with a strong attention to detail.

Ability to prioritise tasks in a busy environment.

Team-oriented with a proactive attitude.

Remuneration

Remuneration will be commensurate with experience and in accordance with the Legal Services Award [MA000116] or above-award rates, depending on qualifications and experience.