Service Planning

Job no: 495706

Categories: Government and Defence

• Full time position
• Salary from $108,024 + Superannuation, Band 7
• Position Location - Glen Waverley
• Applications close 21 October 2025

City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

The Corporate Performance Department is the catalyst for driving the strategic direction and operational performance of the Monash City Council, ensuring services and projects are strategically aligned and delivering value for money.

The Service Planning and Review Specialist is responsible for providing expert business planning advice through delivering annual service planning (as part of our budget process) and completing service review projects and activities. It is critical to work with key Departments to ensure service plans integrate with Council's financial planning, asset management and workforce planning as well as performance (including Local Government Performance Reporting Framework) and annual reporting.

The Service Planning and Review Specialist will:

• Lead and drive service planning through excellent planning and design, collaboration and facilitation, and lead the annual organisation-wide service planning process
• Lead and drive the service review program to evaluate and adjust service level and delivery models across services, enhancing customer experience, financial sustainability and operational efficiency
• Write clear, compelling and data-driven reports for Executive and Councilors to support decision making. This includes analysing information and working with Executives / Management to develop insights, an overarching service planning and review roadmap, and any methodologies required for service reviews
• Develop, monitor and evaluate program outcomes, performance indicators and success measures to assess the effectiveness of service planning and review initiatives/projects
• Engage and influence stakeholder (internally and externally) with good change management principle to drive service improvements
• Develop and execute strategic plans, methodologies, framework and community engagement that enable Council to achieve its business transformation and good governance goals that deliver high-quality services of the Monash community

• Exceptional facilitation, teamwork and collaboration skills
• Self-led, proactive and able to manage competing priorities in a dynamic environment
• Significant experience working constructively with a diverse range of stakeholders to resolve issues and meet their needs
• Demonstrated experience in data management, financial planning, analysis and visualisation, and capability to utilise a variety of technology platforms
• Demonstrated ability to influence stakeholders to work to integrate a diverse range of plans and strategies
• Ability to source guidance and advice internally and from across the local government sector
• High-level written communication skills with experience in the preparation of quality reports

• Supportive and experienced leaders that care for your development and wellbeing
• Vibrant health and well-being programs
• Employee Assistance Program for you and your family
• Flexible working arrangements
• Training and development opportunities
• Discounted gym memberships at our Active Monash Recreation Centres

Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Applications close Tuesday, 21 October 2025 at 11:55pm.

If you would like to discuss this role further or you have any enquiries, please contact Kate Heissenbuttel at

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.

Advertised: 01 Oct 2025 AUS Eastern Standard Time

Applications close: 21 Oct 2025 AUS Eastern Daylight Time