Customer Service Coordinator

5 days ago

Narellan, New South Wales, Australia International Poles Full time $60,000 - $90,000 per year

About the role

We're looking for an energetic Customer Service Coordinator to join our Narellan-based team.

You'll be the key link between our clients, production, and logistics — ensuring orders run smoothly from quote to delivery.

At International Poles, we supply high-quality steel and composite poles used across civil and electrical infrastructure projects throughout Australia. Our success is built on great relationships, and that starts with you.


What you'll do

  • Handle inbound calls and email enquiries — quoting, order tracking and follow-ups.
  • Liaise with manufacturing and freight partners to confirm ETAs and resolve issues.
  • Prepare purchase orders, invoices and dispatch documentation.
  • Maintain accurate records in our CRM/ERP system.
  • Provide basic technical information (product specs, drawings, installation notes).
  • Support warranty (DLP) queries and client documentation.
  • Collaborate with our sales and operations team to continuously improve customer experience.

About you

  • Friendly, helpful and professional — you genuinely enjoy assisting customers.
  • Confident on the phone and in writing, with excellent communication skills.
  • Highly organised, detail-driven and good at juggling priorities.
  • Competent with Microsoft 365 and comfortable learning ERP/CRM systems.
  • Experience in civil construction, electrical distribution, or manufacturing is ideal, but not essential.

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