Medical Receptionist

Your role at St John of God
Bendigo Hospital
You will be responsible for the primary representation of the Allied Health Department, maintaining exceptional reception, performing clerical duties and providing an efficient and timely administration service to our Consultants, patients and all stakeholders both internally and externally.

In this role, you will ensure that all computer data entries, invoicing, reporting and other administrative functions are carried out in a professional and timely manner.

The Position

• Maintain confidentiality in line with Code of Conduct & comply with all St John of God Health Care Policies and Procedures. Protects patients' rights by maintaining privacy of medical, personal, and financial information at all times.
• Responsible for medical receptionist tasks in a professional and timely manner, duties include, customer service, answering telephones, cash handling, including the use of HICAPS, EFTPOS facilities and Medicare Rebates.
• Greeting patients politely and ensuring that the appointment system is run efficiently, managing queues through telephone, email and face to face interaction.
• Advise patients of billing processes, issue invoices and receipts, process payments, prepare banking and reconcile accounts.
• Information collection and management - able to collect, organize and monitor data efficiently.
• Booking, cancelling and rescheduling of appointments.
• Follow-up of accounts, DVA, TAC, Medicare, Workcover.
• Schedule hospital theatre lists, tests and obtain external medical reports as required by medical professionals, as necessary.

You will have experience working in an Allied Health Department setting with varying degrees of established processes and systems.

To succeed you will have computer and word-processing skills that demonstrate your experience in using MS Office package (Word, Excel), email and the internet and use of patient information/recall database systems

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $38.23 to $39.28 per hour (inclusive of casual loading), plus 12% superannuation
• Casual position available
• As a casual employee, you can salary package a percentage of your earnings each pay period, which can be applied to a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses.
• A welcoming & supportive culture
• Flexible work options
• Discounts on hospital services & private health insurance
• Option to purchase up to two weeks of additional annual leave
• Dynamic role in multidisciplinary team

For enquiries about this position, applicants should contact Nicole Henderson, Allied Health Administration Team Leader, on

If suitable applicants are identified advertisement will close prior to listed date

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.
All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.