Senior Service Desk Administrator

2 days ago

Melbourne, Victoria, Australia K and S Corporation Full time $80,000 - $120,000 per year

Why join us:

  • Competitive salary designed to grow with your career

  • Employee Assistance Program – Including Financial Wellness

  • Novated Car Lease option

  • Paid parental leave

  • Corporate Health Plan Discount

  • Employee Recognition and Rewards Program

Our Company:

K&S Corporation is an ASX-listed company and has provided transport, logistics, energy, and dangerous goods services since 1945. Founded in Mount Gambier, we have grown and now represent Australia and New Zealand as one of the largest multi-modal providers. At the core of our success are our 1800 educated employees thriving in an open collaborative and innovative culture.

At K&S we don't only talk about growth, we make it happen. Your professional and personal development is our priority, ensuring you feel fulfilled, supported and accomplished every day. 

The Opportunity:

Reporting to the Service Desk Team Leader, this role will be the first point of contact for all IT incidents and requests helping users within the company. The successful applicant will have the ability to provide both level 1 and 2 technical supports to our entire user base, by troubleshooting through system and network problems to find solutions promptly and professionally. This role will be required you to support an after-hours roster. 

You will ensure established policies and procedures are being followed and continue to support the business delivery of projects on time and within budget requirements where appropriate.

Key Responsibilities:

  • Providing level 1 and 2 technical supports to internal and external customers via various means of communication

  • Logging and maintaining incidents and service requests within the Service Desk software 

  • Escalating service desk incidents and requests to the appropriate groups within the IT Team and suppliers

  • Taking ownership of incidents and requests to an end resolution and ensure users are kept up to date on their status throughout the process

  • Ordering and procurement of IT equipment and services as well as maintaining asset registers

  • Managing the preparation of user hardware and associated peripherals for deployment

  • Flexibility to participate in after hours on call support roster

Success Profile:

  • Relevant tertiary or IT industry qualifications

  • Proven experience working in a fast-paced Service Desk (Help Desk) role or similar

  • Knowledge and experience using Windows desktop operating systems including Windows 10

  • Experience in managing and supporting Active Directory users and Exchange / Office 365 Mailboxes

  • Experience providing end user support within a thin client environment including Microsoft RDS

  • Basic understanding of network connectivity and troubleshooting

  • Strong analytical, diagnostic and problem-solving skills

  • Ability to adapt to different environments

  • Basic understanding of ITIL

  • Strong written, communication, and interpersonal skills 

  • Excellent problem solving and time management skills

If you're a collaborative team player with a strong work ethic, a positive attitude, and a passion for seizing every opportunity to make an impact we want to hear from you. 

To uphold our core value of "Everybody Safe Everyday" a pre-employment medical and police check will be required to be successful in this role.

We foster a warm supportive culture grounded in our values: Safety, Customer Service, People and Community and Innovation.

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