Senior Service Desk Administrator

2 weeks ago

Melbourne, Victoria, Australia K and S Corporation Full time $80,000 - $120,000 per year

Why join us:

  • Competitive salary designed to grow with your career

  • Employee Assistance Program – Including Financial Wellness

  • Novated Car Lease option

  • Paid parental leave

  • Corporate Health Plan Discount

  • Employee Recognition and Rewards Program

Our Company:

K&S Corporation is an ASX-listed company and has provided transport, logistics, energy, and dangerous goods services since 1945. Founded in Mount Gambier, we have grown and now represent Australia and New Zealand as one of the largest multi-modal providers. At the core of our success are our 1800 educated employees thriving in an open collaborative and innovative culture.

At K&S we don't only talk about growth, we make it happen. Your professional and personal development is our priority, ensuring you feel fulfilled, supported and accomplished every day. 

The Opportunity:

Reporting to the Service Desk Team Leader, this role will be the first point of contact for all IT incidents and requests helping users within the company. The successful applicant will have the ability to provide both level 1 and 2 technical supports to our entire user base, by troubleshooting through system and network problems to find solutions promptly and professionally. This role will be required you to support an after-hours roster. 

You will ensure established policies and procedures are being followed and continue to support the business delivery of projects on time and within budget requirements where appropriate.

Key Responsibilities:

  • Providing level 1 and 2 technical supports to internal and external customers via various means of communication

  • Logging and maintaining incidents and service requests within the Service Desk software 

  • Escalating service desk incidents and requests to the appropriate groups within the IT Team and suppliers

  • Taking ownership of incidents and requests to an end resolution and ensure users are kept up to date on their status throughout the process

  • Ordering and procurement of IT equipment and services as well as maintaining asset registers

  • Managing the preparation of user hardware and associated peripherals for deployment

  • Flexibility to participate in after hours on call support roster

Success Profile:

  • Relevant tertiary or IT industry qualifications

  • Proven experience working in a fast-paced Service Desk (Help Desk) role or similar

  • Knowledge and experience using Windows desktop operating systems including Windows 10

  • Experience in managing and supporting Active Directory users and Exchange / Office 365 Mailboxes

  • Experience providing end user support within a thin client environment including Microsoft RDS

  • Basic understanding of network connectivity and troubleshooting

  • Strong analytical, diagnostic and problem-solving skills

  • Ability to adapt to different environments

  • Basic understanding of ITIL

  • Strong written, communication, and interpersonal skills 

  • Excellent problem solving and time management skills

If you're a collaborative team player with a strong work ethic, a positive attitude, and a passion for seizing every opportunity to make an impact we want to hear from you. 

To uphold our core value of "Everybody Safe Everyday" a pre-employment medical and police check will be required to be successful in this role.

We foster a warm supportive culture grounded in our values: Safety, Customer Service, People and Community and Innovation.

  • Senior Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Brennan IT Full time $80,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Senior Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Brennan Full time $80,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by ourTrue Performance System- a way of working...

  • Service Desk Analyst

    5 hours ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Senior Trading Specialist

    2 weeks ago

    Melbourne, Victoria, Australia The Trade Desk Full time $120,000 - $180,000 per year

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Senior Trading Specialist

    2 weeks ago

    Melbourne, Victoria, Australia The Trade Desk Full time $120,000 - $180,000 per year

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Senior Account Manager

    1 week ago

    Melbourne, Victoria, Australia The Trade Desk Full time $80,000 - $120,000 per year

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Senior Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • IT Service Desk Officer

    2 days ago

    Melbourne, Victoria, Australia Kingston City Council Full time $60,000 - $80,000 per year

    Job Task Analysis - IT OperationsPhysical Health Assessment - IT Infrastructure, Security and Service DeskPower Up Your Career Join our IT Service Desk team and drive innovation in Council's technologyPermanent full-time position availableWalking distance to Cheltenham station with free onsite parking also availableHybrid work options – average 2 days...

  • Service Desk Support, LV2

    1 week ago

    Melbourne, Victoria, Australia Aurec Full time $60,000 - $80,000 per year

    Level 2 - IT Service Desk AnalystPermanent OpportunityMelbourne CBD Role Overview: We are seeking a technical and customer focused Level 2 IT Service Desk Analyst. This role is responsible for providing high quality IT support, managing service desk tickets and troubleshoot software and hardware issues, manage user accounts, and escalate unresolved issues...

  • ICT Service Desk Administrator

    2 days ago

    Melbourne, Victoria, Australia Education Services Australia Full time $90,000 - $120,000 per year

    About usEducation Services Australia (ESA) is a ministerial not-for-profit company committed to making a positive difference in the lives and learning of Australian students. ESA delivers products and services for clients including the Australian government, State and Territory education authorities, and a variety of not-for- profit and government...