IT Helpdesk Administrator

3 hours ago

St Leonards, New South Wales, Australia ARCway Careers Full time $60,000 - $80,000 per year

ARCway Careers are are currently seeking an experienced IT Helpdesk Administrator to join an internal IT operations team based in St Leonards.

This role is responsible for providing high-level 1 and level 2 support across all internal IT helpdesk functions, including desktop software and hardware, shared network resources, and user administration.

About the Role

In this position, you will:

  • Provide day-to-day IT support for all internal staff across multiple branches.
  • Administer user accounts and maintain hardware and software asset systems.
  • Manage and maintain IT documentation and knowledge bases.
  • Assist with PC rollouts, computer imaging, and other IT infrastructure functions.
  • Support and troubleshoot Microsoft Windows, Office Suite, Active Directory, Group Policy, and Office 365 environments.
  • Work collaboratively with the IT team while also being able to operate independently.
  • Provide guidance, mentoring, and support to junior IT staff.

About You

To be successful in this role, you will have:

  • Minimum 2 years of IT desktop support experience, including at least 1 year in a face-to-face internal helpdesk environment.
  • Demonstrated experience providing Level 2 IT support in previous roles, showing ability to resolve technical issues efficiently and support end users effectively.
  • Proven experience in computer imaging, Active Directory, and Group Policy Administration - ESSENTIAL
  • Strong written and verbal communication skills.
  • Experience supporting medium to large organisations with multiple sites or branches.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Relevant tertiary qualifications in Information Technology or equivalent experience.
  • Experience with Microsoft Windows, Office Suite, and Office 365.
  • Previous experience working within a team environment and supporting or mentoring junior staff.

You'll be joining a supportive, collaborative, and forward-thinking team that values innovation and continuous improvement. The company culture is inclusive and positive, and takes pride in providing quality support and maintaining a great team environment.

This is a Full-time, on-site role based in St Leonards (Monday to Friday).

Please note:* To be eligible for this position you will be required to have unrestricted working rights in Australia. Only shortlisted candidates will be contacted.***