EI Virtual Travel Assistant

3 days ago

Sydney, New South Wales, Australia Happy Vibes Travel Full time $40,000 - $60,000 per year

Work remotely from home, booking itineraries, destinations, and activities. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for a company that has been in business for over 70 years, serving clients all over the world. No experience is necessary. We will train you. This is a business opportunity.

Core Responsibilities:

  • Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish
  • Respond to telephone, email inquiries, and online travel submissions in a timely fashion
  • Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
  • Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc...
  • Become familiar with multiple web-based booking engines and travel resources
  • Pricing & and cost calculations for changes or added trip fees
  • Provide e-tickets and take credit card payments over the phone.

Travel Planning and Sales:

  • Plan and sell transportation, accommodations, insurance, and other travel services.
  • Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations.

Qualifications:

  • No experience necessary; we will train
  • Exceptional customer service abilities
  • Superior written and verbal communication skills
  • Strong organization with the ability to prioritize and multi-ask
  • Job Type: Full-time or part-time

Benefits:

  • Flexible Schedule: Enjoy the flexibility of working remotely.
  • Personal Website: Opportunity to have a personalized website for professional representation.
  • Daily Training Available: Access ongoing training to stay informed about industry developments.

Customer Communication:

  • Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
  • Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience.

Booking and Financial Transactions:

  • Book transportation, make hotel reservations, and handle payment/fees.
  • Use promotional techniques and prepare materials to sell itinerary tour packages.

Issue Resolution:

  • Address and resolve problems, complaints, or refund requests promptly.
  • Maintain a high level of customer satisfaction through effective conflict resolution.

Industry Knowledge and Networking:

  • Attend seminars to stay updated with tourism trends.
  • Build and maintain a network with tour operators to enhance service offerings.

Skills:

  • Fluency in English; multilingualism is a plus.
  • Strong sales skills and commercial awareness.
  • Effective interpersonal and negotiation skills.

If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.


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