Workshop Controller

Von Bibra Auto Group is a proudly privately owned and operated dealership group, employing over 450+ local residents across the Gold Coast. We represent multiple leading automotive brands and are known for our commitment to excellence in customer service and technical expertise.

Our Robina Dealership is now seeking a passionate and experienced Workshop Foreman or Master Technician ready to take the next step in their career and lead our high-performing multi-brand service workshop.

About the Role

As Workshop Controller, you'll be the driving force behind workshop productivity, technician support, and customer satisfaction. This is a leadership role focused on coordination, problem-solving, and team development—not hands-on mechanical work.

You'll be working alongside an experienced Workshop Controller, with each of you responsible for your own designated brands. This structure ensures focused leadership, brand expertise, and efficient workflow management across our multi-franchise operation.

Key Responsibilities:

• Deliver exceptional customer service by understanding concerns and scheduling work efficiently
• Allocate repair orders to technicians to maximize productivity and quality
• Monitor daily workflow and adjust to accommodate unscheduled jobs
• Support technicians with diagnostics and troubleshooting across a wide range of vehicles
• Quote repairs and identify up-sell opportunities
• Track workshop performance metrics including repair order status and technician hours
• Assist the Service Manager with operational and team support

What You'll Bring

• Extensive experience as a Qualified or Master Technician in a dealership environment
• Strong leadership and coaching skills
• Excellent problem-solving and communication abilities
• Proven ability to manage time, workflow, and team dynamics
• A customer-first mindset and professional presentation

Work Schedule

Monday to Friday, with rostered Saturdays (O/T)

Why Join Von Bibra?

• Work with a respected, multi-franchise dealership group
• Lead a skilled and motivated team
• Enjoy career progression opportunities within a growing business
• Be part of a supportive and community-focused culture

Are you ready to run a busy multi-service workshop?

Apply now with your resume and a brief cover letter outlining your leadership experience.

Please note that a National Police Check is required for this position and you are willing to participate in Drug & Alcohol Testing as required.