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Key Account Manager
2 weeks ago
About the Company
Calendar is Australia's leading importer and distributor of domestic and international specialty cheese, caviar, chocolate & premium dry goods, servicing premium retailers, restaurants, cafes, bakeries & airlines, across Australia
Why Join us?
•Career Growth: Opportunities for professional development as well as working across a large number of diverse categories.
•Upskilling: Ongoing training opportunities internally, sales skill development, local and international producer provided training
•Premium producers: Meet & greet some of the best local and international producers, be the first to taste new to market products, be invited to restaurant openings & industry events
•Ongoing support: Multiple support options internally including the Sales team, the Customer Service Team, the Dry Category Team, the Pastry & Baking Team and the Caviar Team to help with any questions or queries you need assistance with.
Key Responsibilities include:
•Customer Relationships & Customer Service: Develop and maintain strong customer relationships. Provide knowledgeable and proactive service and support to new and existing customer whilst encouraging sales. Adapt to customers' changing demands by being proactive, motivated and maintaining a can-do attitude. Provide product expertise training, including cutting and wrapping of cheese, merchandising and care instructions for all products within our range.
•Company Sales: Achieve company sales and margin budgets assigned to your territory whilst ensuring long term customer retention. Cross sell and up sell across the entire portfolio whilst identifying and capitalising on new business opportunities.
Skills and Experience:
•Must hold a current driver's licence
•Proven background and experience in a similar role working with food products
•Professional experience in hospitality is preferred
•Intermediate Microsoft office skills – Word, Excel, Outlook
•Able to analyse and understand data and understand profitability
•Highly organised, punctual, professional and able to meet deadlines
•Ability to propose and deliver continuous improvement initiatives
•Diplomacy and tact in order to gain support at all levels in the business coupled with confidence, intelligence and business acumen skills to influence abilities and outcomes.
•An individual who is prepared to own a process and accept accountability for performance.
•Decisive, with the ability to make sound decisions, based on experience and good judgement.
•A pragmatic person, capable of interacting successfully at all levels of the organisation.
