Outreach Worker

Location: Western Sydney region and Nepean Blue Mountains Region. Ideally, the successful candidate will be based in either Blacktown or Penrith

Contract: Full-time, 6-month Fixed Term

StandBy is Australia's leading suicide postvention program dedicated to assisting people and communities bereaved or impacted by suicide.

StandBy builds community preparedness and resilience through extensive training to community and professional groups to ensure effectiveness and that duplicated effort is avoided.  The program offers coordinated evidence-based support and resources (including connections to local services and groups) that is individualised for each person's unique circumstance.  StandBy is guided by local advisory groups – which includes community stakeholders as well as those with Lived Experience

Our vision is to ensure that no one who is bereaved or impacted by suicide has to go through it alone. We do this through coordinated outreach, community engagement, and strong local partnerships.

StandBy is a program of Youturn Limited.

About Youturn

Youturn is a community-based not-for-profit charity providing social, community, and mental health and wellbeing services across Australia. With more than 35 years of experience, we are trusted to support individuals and communities through life's toughest challenges, empowering people of all ages to live safe, connected, and meaningful lives.

Driven by compassion and equity, we support people in the areas of homelessness, community and family support, mental health, and support after suicide loss.

For more information about our work, visit

About the Role

The StandBy Outreach Worker – Western Sydney & Nepean Blue Mts regions will play a vital role in providing compassionate support and information to individuals and communities impacted by suicide. You'll work across diverse communities, delivering direct outreach, facilitating support sessions, and helping break the stigma of suicide through psychoeducation, workshops and engagement initiatives.

Working closely with the StandBy Regional Coordinator and broader team, you will ensure timely responses to enquiries with planned and coordinated responses to the needs of individuals, families and communities, champion lived experience and contribute to a high standard of postvention care across the region.

Key Responsibilities

• Deliver high-quality outreach and support aligned with the StandBy Model and national guidelines
• Provide direct support to individuals and families bereaved by suicide – face-to-face, via phone, or virtually
• Conduct risk assessments, develop support plans, and follow up with clients in a safe and timely manner
• Collaborate with stakeholders to enhance local responses, coordinate community events and provide education/training
• Maintain accurate service documentation and contribute to reporting and evaluation
• Participate in on-call response coordination and contribute to community crisis response when needed
• Engage in regular supervision and professional development to maintain best-practice care

About You

You are compassionate, grounded, and adaptable, with a strong understanding of suicide bereavement, trauma, and grief. You're also someone who enjoys community outreach and has a commitment to supporting diverse communities with respect and cultural sensitivity.

• Tertiary qualification or substantial experience in psychology, counselling, social work, mental health, or related fields
• Experience in suicide bereavement, trauma response, grief, or related support services
• Excellent interpersonal and communication skills – including facilitation and group work
• Demonstrated capacity to engage with a wide range of community stakeholders
• Familiarity with crisis response, risk assessment, and self-care practices
• Strong organisational and digital literacy skills, including use of Microsoft Office and databases
• Willingness to travel regularly across Sydney regions (and occasionally beyond)
• Reside within the requested CESPHN StandBy region
• ASIST training (desirable) – If not held, we'll support the right applicant to obtain this qualification.
• Lived experience of suicide bereavement is valued and supported, where appropriate.

Why Join Us?

• A meaningful role supporting communities through loss and recovery
• A dynamic and supportive national team environment
• Ongoing professional development, supervision and wellbeing support
• Flexible work arrangements and salary packaging benefits

Benefits for Youturn Team Members

• We offer a generous remuneration package with benefits designed to support your career and lifestyle goals.
• Enjoy access to generous salary packaging of up to $15,900, plus $2,650meal entertainment benefits (pro rata), to further maximise your take-home pay, offering you even greater advantages such as partial exemptions for Remote Area Benefits, Relocation Expenses and Car Parking (if eligible).
• Wellness Leave: Recharge with 5 days of paid wellness leave each year (pro-rata).
• Paid Parental Leave: Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.
• Annual Leave Loading: Receive additional pay with annual leave loading

How to Apply

If you're passionate about making a difference and helping communities respond to suicide with care and coordination, we encourage you to apply.

Please submit your resume and a cover letter addressing your experience and interest in the role.

Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.

We are committed to ensuring a safe, inclusive and respectful recruitment process, and if we can support you with any adjustments to help you fully participate, please let us know in your application or contact us at:.a