People & Culture Help Centre Lead

About the Opportunity

Are you passionate about creating a seamless employee experience? Join Catholic Schools Parramatta Diocese (CSPD) as our People & Culture Help Centre Lead and play a key role in delivering high-quality support to our employees across P&C areas. .

In this pivotal role, you'll lead the P&C Help Centre - the centralised support centre for People & Culture and HRIS enquiries to ensure our employees receive timely, accurate and consistent support. You'll drive continuous improvement, optimise service delivery and empower the P&C Help Centre to deliver exceptional outcomes.

Key Responsibilities

• Leading and coordinating daily P&C Help Centre operations, monitoring workload distribution, prioritising critical requests, and ensuring SLA compliance to deliver timely and accurate support
• Maintaining the P&C service catalogue, dashboards and reporting, ensuring data integrity and accuracy to support informed decision-making and alignment with organisational service management processes
• Overseeing the knowledge base lifecycle, including the creation, review, approval, auditing, and retirement of articles, while also collecting and acting on feedback from users and analysts to ensure all content is accurate, relevant, consistent, and easy to retrieve.
• Driving continuous improvement by identifying and implementing process improvements, automation and knowledge management initiatives to enhance efficiency and effectiveness ensuring practices are consistent with Service Delivery Governance standards
• Collaborating with P&C leadership, Service Owners, and subject matter experts to align Help Centre operations with strategic priorities and organisational needs, while providing performance updates and identifying opportunities for new service offerings
• Coaching and mentoring P&C Help Centre staff to build technical expertise, service capability and problem-solving capability, while fostering a collaborative, high-performance team environment

About you:

• Tertiary qualifications in HR, Business or a related field.
• Proven experience leading a service or support function (preferably in HR or payroll).
• Strong analytical, organisational and communication skills.
• A proactive leader with a passion for people, process improvement and service excellence.

Benefits

There are so many great things that CSPD has to offer As a valued CSPD employee, you can benefit from up to 25% off school fees for your children enrolled in our schools. But that's not all. We also offer:

• Competitive remuneration
• Wellbeing initiatives and resources
• Extensive growth and development opportunities
• Flexible work arrangements for eligible employees
• Cultural leave for Aboriginal and Torres Strait Islander employees

Ready to make an impact?Apply now to lead a team that supports the people who make a difference every day.

The Organisation

CSPD is committed to responding to the needs of all students. With over 5,000 employees located across 80 primary and secondary schools and office communities, our aim is to transform learning and unlock the full potential of each of our 43,500 students while enriching the professional lives of staff.

Child Safeguarding Statement

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment, including holding a cleared NSW Working with Children Check (WWCC) and compliance with CSPDs Safeguarding Procedures and Code of Conduct When Working With Children and Students. For more information regarding WWCCs, click here.

Diversity Statement

CSPD strongly encourages applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.