Application Services Owner

To lead the Application team to implement, support and maintain a company-wide spectrum of enterprise application portfolios.

• Salary + Super + incentive scheme + employee benefits
• Brisbane, Australia
• Flexible hybrid WFH / Office arrangement

About Us

Arrow Energy is a Queensland-based producer of natural gas and electricity to power homes, business, and industries.

Our Surat Gas Project is a 27-year project that will have the capability to produce enough natural gas to power the equivalent of more than four million homes every day.

Arrow proudly contributes to areas where we work through job creation, local spend, road upgrades, and social investment.

We employ around 500 people and contractors, and have offices in Dalby, Chinchilla, and Brisbane.

Arrow is a joint venture of two of the world's largest oil and gas companies – Shell and PetroChina.

Our Culture

At Arrow, safety is our highest priority and our values – respect, lead, own, solve and integrate – underpin everything we do.

At Arrow, everyone belongs. We have a high performance culture that celebrates diversity and inclusivity, as one of our key foundations. We believe that enabling people to bring their whole selves to work creates a thriving and successful culture.

You will be Rewarded

We recruit talented and motivated people who are passionate about contributing to our journey.

Your appointment will be met with ongoing training and development opportunities, to ensure your greatest potential is realised.

Our Benefits:

• An attractive remuneration package
• Annual incentive scheme based on company & individual performance
• Flexible working arrangements – combine work from anywhere and the office with flexible start and finish times
• Ongoing learning and professional development opportunities
• Employee Benefits Program - $3000 per year to cover insurances/electricity rebates

• Novated leasing, corporate discount programs, lifestyle benefit, specialist health care service access, annual flu shot & skin check and Employee Assistance Program

• Gender neutral leave policies, including paid primary and secondary carers' leave

• Bonus 5 days annual leave awarded at 5 year anniversary

We have a high-performance culture that embraces diversity and rewards quality work.

To meet our growing demands, we are looking for a Application Services Owner to join our team.

The Role: Reporting to the Business Systems & Improvement Manager, purpose of the role is to lead the Application team to implement, support and maintain a company-wide spectrum of enterprise application portfolios to support current and future business objectives and outcomes and maintain continuity of Arrow's business processes and operations.

In addition, you will:

• Demonstrate a personal commitment to consistently role model Arrow's values, code of conduct, safety, and the environment.
• Establish positive and productive working relationships with key stakeholders.
• Model inclusive behaviours to create a safe environment where different views and perspectives are encouraged and valued.
• Ensure business continuity through efficient operational management, lifecycle planning and application governance via approved partnerships. Ensure operational readiness for new releases and upgrades, coordinating testing, deployment, and post-implementation support with internal teams and external vendors.
• Protect value and optimise applications and data services through effective governance, vendor management, service integration, contract, and financial management. Manage vendor and partner interactions to ensure consistent service performance, adherence to contractual obligations, and alignment with operational KPIs.
• Drive continual improvement and innovation through proactive, responsive, scalable, and flexible AMS delivery framework by analysing service metrics, gathering user feedback, and implementing process enhancements to improve responsiveness and flexibility.
• Oversee daily application support operations, ensuring incidents, service requests, problems, changes, and configurations are managed efficiently and resolved within agreed SLAs. Coordinate AMS and AD delivery and prioritization, ensuring timely execution of enhancements, fixes, and deployments that meet business requirements for speed, reliability, and scalability. Monitor application health and performance, proactively identifying risks to business continuity and initiating corrective actions through lifecycle planning and governance controls.
• Maintain accurate documentation and reporting for service delivery activities, including operational dashboards, compliance logs, and financial tracking.

About You

You will demonstrate excellent interpersonal and communication skills along with the ability to contribute to a high performing-team with a second-to-none focus on safety and integrity.

To be considered for this role, you will ideally have:

• Bachelor's degree in ICT, business, or related field.

• In-depth understanding of applications portfolio management.

• In-depth understanding of Service Delivery.

• Enabling people, process, and technology to deliver integrated business outcomes.

• Strong vendor management and stakeholder engagement skills.

• Proven leadership of a multi-disciplinary team
• Experience in managing a large integrated application portfolio
• Experience in SAP

If you're excited about this role however don't meet all the criteria, we would still love to hear from you anyway. You may be the perfect candidate for this role or future roles with Arrow Energy.

We are committed to building and maintaining a diverse and inclusive workplace and genuinely encourage applications from all genders and Aboriginal and Torres Strait Islander candidates.

All applications will be considered with utmost confidentiality.

One Arrow, One Team.