Customer Service Coordinator

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Join our Australian Steel Markets business in our Customer Service Team as an Account Coordinator based in Port Kembla, NSW. You'll enjoy a mix of connection and flexibility, with the option to work from home one day a week and spend one day each fortnight at our Chullora office. It's a great opportunity to collaborate with team members, share insights, and strengthen your understanding of how our products and services make a difference to our customers.

As an Account Coordinator, you'll be the first point of contact for a portfolio of valued customers and the person they can rely on to keep things moving smoothly. You'll take pride in delivering an exceptional customer experience, managing multiple priorities, coordinating complex orders, and building relationships that stand the test of time. ensuring every interaction reflects the reliability and care we strive for each day.

This is a hands-on, fast-paced, and highly rewarding role where your attention to detail, ability to multitask, and commitment to customer service excellence will shine. You'll also have the support and stability of working within a team that values your contribution and helps you grow.

What You'll Do

With each day bringing something different, you'll manage a dedicated portfolio of multiple customer accounts to ensure each customer receives timely, accurate and proactive service and solutions. You will nurture and grow positive relationships internally and externally whilst also:

• coordinating with multiple internal teams to deliver products and solutions that meet customer needs and business timelines
• providing real-time updates to customers on order progress, product availability, and service matters
• balancing competing priorities with confidence, switching between tasks and customer needs seamlessly while maintaining exceptional service quality
• identifying and supporting continuous improvement initiatives, helping to refine systems and processes for better outcomes for customers and the business

More About You

You're a customer service professional who genuinely enjoys building relationships and seeing your efforts make a real difference. You thrive in a busy environment and take pride in managing multiple priorities with care and precision. You'll bring:

• proven customer service experience with the ability to manage multiple customer accounts or stakeholders
• strong relationship management and communication skills with confidence liaising with customers and stakeholders at all levels
• a proactive, problem-solving mindset with a focus on finding solutions and delivering results
• the ability to prioritise, multitask, and stay organised within a dynamic environment
• a genuine interest in building a career in customer service, with a passion for delivering exceptional customer service and seeing customers succeed
• expertise and confidence working with digital tools and systems, including Microsoft Excel and D365, and the ability to adapt as processes and systems evolve

What We Offer

• full-time permanent role with competitive pay, superannuation, and eligibility for the annual profit share plan (bonus)
• supporting balance with hybrid working (four days in the office and one day from home)
• ongoing training, mentoring and development opportunities, grow your skills and advance your career 
• enjoy exclusive savings from travel and the latest technology, to health insurance and everyday essentials
• Employee Assistance Program (EAP) including access to confidential support, resources, and exclusive offers for employees and their immediate families 
• save with Fitness Passport, giving you discounted access to gyms, pools, and fitness centres across Australia

Why BlueScope

As we're creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you'll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future." ​

Come and discover us at ​

Join us, creating strength for the future.