Portfolio Manager

As Portfolio Manager, you'll be at the heart of this mission in our Rockhampton region. You will be driving the operational service delivery of our Supported Independent Living (SIL) homes within this portfolio region with precision and compassion. You'll foster a dynamic, person-centred team culture where staff are empowered to think creatively, solve challenges, and bring personalised client plans to life. It's about more than just service delivery—it's about creating sustainable, customer-first experiences that truly make a difference. This role ensures high-quality service delivery, recruitment & supervising staff, and ensuring staff compliance and quality client care.

Our Home services are designed to champion independence for people with disability.  Our Residential home services offer to the participants a flexible, tailored living arrangements that align seamlessly with individual's NDIS plan, personal goals, and the needs of their families and carers. Whether it's a quiet space to call their own or a vibrant shared home, we make sure every detail supports a life of choice, dignity, and connection.  

This role will manage the day to day of 7 Supported Independent Living (SIL) homes based in Rockhampton. Experience in Service delivery within disability sector highly regarded and qualifications in human services degree. Strong middle management leadership skills required to succeed in this role. 

Key Responsibilities:

• Advocate for the implementation and ongoing application of Human Rights for people with disability
• Ensure consistency of service delivery experience by encouraging continuous improvement, adherence to practice guidelines and organisational policy and procedure
• Support direct reports in the resolution of escalations and concerns from families/carers/advocates for customers
• Manage end-to-end staff performance management activities, supported by Home Site supervisors, including performance reviews, KPI implementation and escalation of ongoing performance issues.
• Recruit, develop and retain a qualified workforce within the Portfolio to ensure teams are committed to person-centric supports, social inclusion, and establishing a professional relationship with individuals.

 What you will bring to the role:

• Bachelor's degree qualification in Human Services or a related field
• Financial management skills including general finance and budgeting, profit and loss, balance sheet and cash-flow management.
• Proven operational performance management skills in alignment with divisional performance targets and KPIs.
• Experience within the Disability Sector. Experience within Home services support for disabled customers. Experience managing complex multi-site operational portfolios within a related field. Experience working in a fast paced, customer service industry, where the customer is at the heart of the business.
• Experience with managing multi-site after hours and on-call care across a similarly complex portfolio.

Compliance required:

• Hold or be willing to obtain: a Working with Children Check (Blue Card), NDIS Worker Screening Check (Yellow Card), National Criminal History Check (Fit2Work), and an open Drivers License with comprehensive insurance on your vehicle.

At Endeavour we offer a range of employee benefits including:

• Salary Packaging Benefits Package up to $15,900 of your annual salary tax free.
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
• Encouraged and supported ongoing professional development and diverse career opportunities.
• An Employee Assistance Program - a free and confidential counselling service available to all staff and immediate family members.
• Corporate Health Insurance plans and discounts with our corporate partners.
• Paid parental leave.
• Gym Membership discounts with Fitness Passport. 

About Endeavour Foundation?

At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. Our team embodies our purpose daily, embracing diverse ideas and perspectives that enrich our culture. 

Intrigued? We'd love to hear from you. Please click "apply" to submit your application and join today