Assistant Manager

Additional Information
Job Number

Job Category
Event Management

Location
The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Job Summary
At The Ritz-Carlton, Melbourne, we curate extraordinary experiences through refined service and timeless luxury. As Assistant Banquet Manager, you will support the Banquet Manager in orchestrating flawless events that reflect the highest standards of excellence. You will lead and inspire a dedicated team, ensuring every detail — from preparation to service — is delivered with precision, grace, and warmth. Through thoughtful leadership and impeccable execution, you will help create moments that leave a lasting impression on our guests.

Candidate Profile
Education & Experience

• High school diploma or GED; 2 years' experience in event management, food & beverage, or related professional area OR
• 2-year degree from an accredited university in Hospitality, Event Management, or related major; 1 year of related experience

Core Work Activities
Elevating Banquet Operations

• Support the daily management of banquet operations, ensuring seamless execution of events that embody The Ritz-Carlton Gold Standards.
• Oversee the setup, service, and breakdown of events with an eye for detail and refinement.
• Maintain departmental inventories, equipment, and supplies to the highest level of readiness.
• Assist in monitoring labor scheduling and costs while protecting the integrity of service excellence.

Leading & Inspiring Ladies and Gentlemen

• Guide and support banquet captains and service teams, ensuring they embody The Ritz-Carlton philosophy of service.
• Lead pre-event briefings, instilling confidence and clarity among the team.
• Participate in the recruitment, onboarding, and development of banquet talent.
• Provide coaching and feedback, fostering a culture of continuous growth and excellence.

Creating Memorable Guest Experiences

• Serve as a gracious and professional liaison for meeting planners and hosts, anticipating and exceeding their needs.
• Address guest concerns promptly and with genuine care, turning challenges into opportunities to delight.
• Collaborate with culinary and beverage teams to ensure flawless coordination and delivery.
• Champion guest satisfaction through thoughtful interactions and consistent service excellence.

Administrative & Leadership Responsibilities

• Maintain accurate employee records, including scheduling, attendance, and payroll.
• Conduct regular team meetings to share goals, celebrate achievements, and align on upcoming priorities.
• Support the implementation of service improvement plans based on guest feedback and performance metrics.
• Ensure compliance with safety, sanitation, and brand standards at all times.

About You:

• Flexibility to work evenings, weekends, and public holidays as required.
• Full-time working rights required.
• RSA Certificate required.
• Experience in a similar role within a luxury hotel is highly desirable.
• Strong teamwork skills and the ability to work collaboratively with the Senior Banquet Operations Manager.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining luxury service excellence and attention to detail.
• A passion for hospitality and delivering high-quality service.

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
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