Client Ticketing Services Manager

Be part of our tomorrow We are hiring a Client Services Manager at TEG, owner of Ticketek, SXSW Sydney, Laneway Festival and 30 other brands across 40 countries

Every day, TEG connects fans to unforgettable experiences and businesses to their audiences. We proudly partner with some of the world's most iconic venues and lead in sports and entertainment event promotion globally. Join live entertainment's most innovative, dynamic, and passionate global business..

An Exciting Opportunity Awaits

We are looking for a Client Services Manager to join our Ticketek team based in Adelaide.

About Ticketek

Ticketek has over 40 years' experience ticketing the biggest live events and venues in Australia. Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals, exhibitions, experience and family events. A truly digital company, Ticketek is Australia's number one entertainment events website, and a global leader in ticketing solutions.

The Role

The Client Services Manager will join our Ticketek team at South Australia's Head office in Adelaide CBD. You will be assigned a specific account, featuring some of SA's most prestigious venues, ticketing world-class sporting and entertainment events.

As a Client Services Manager , you will ensure our client receives a high standard of service delivery and continuity across the account. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.

The versatility of this role will see you working in both a corporate office environment as well as a hands-on operational role for event day deliveries. The best of both worlds, where no two days are the same This role requires flexibility and autonomy and promises to provide exposure to some of the best live entertainment Adelaide has to offer. A passion for Entertainment and sport is a must, this is not a role for the faint hearted

As Client Services Manager, your role will include:

• Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights.
• Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations and Box Office Staff on event days.
• Event Day Delivery: On site testing and client support and engagement on site throughout the duration of the event (including but not limited to management of Box Office Staff, Post event Reporting, Settlements, and operational feedback.)
• Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
• Business Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile

Requirements

The Person

To be successful in this role, you will:

• Have a passion for live events.
• Have the flexibility and availability to attend Event Days as required outside of business hours and on weekends
• Demonstrate a client focused attitude, being a true ambassador for our brand.
• Be a team player willing to strive to deliver exceptional results.
• Possess attention to detail.
• Be able to troubleshoot and problem solve.
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
• Competent in Microsoft Office including but not limited to Outlook and Microsoft Excel

Essential experience & skills:

• Excellent verbal and written communication.
• Ability to develop new and existing relationships with clients.
• Ability to resolve client/customer problems in a helpful manner.
• Understanding or ability to learn ticketing systems and processes.

Desirable, but not essential, experience & skills

• Client/customer relationship skills.
• Experience in Event or ticketing roles.
• Tertiary qualified.

Other key considerations for this position

Due to the nature of this role, work is required outside of business hours and on the weekend.

Attendance at events is mandatory for the CSM position.

Salary

$63,000 super (depending on relevant experience)

Benefits

Here's a taste of what Ticketek offers:

• Complimentary tickets to selected events
• Birthday Leave
• Volunteering Leave
• Access to wellbeing discounts
• Flu Vaccinations
• Company Paid Parental Leave
• Free Advice and Support (EAP)

What you can expect?

• Global Reward and Recognition Program
• Supportive and exciting Learning and Development Opportunities
• Career Pathways
• A commitment to Diversity, Equity, and Inclusion
• Great team members

About TEG

TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world's largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN , VIP NOW and Ovation.

For more information about TEG please go to

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*