NSW Quitline Counsellor

NSW Quitline Counsellor (Identified)

Employment Type: Full Time, Permanent

Position Classification: Health Professional, Counsellor, Level 1-2

Remuneration: $73, $104,753.00 per annum, plus superannuation and 17.5% leave loading

Hours Per Week: 38

Location: Hybrid

Requisition ID: REQ607707

Please note that the total remuneration will depend on the qualifications and experience of the successful candidate and will be aligned to the Health Professional Award Level 1 or 2.

• Be part of an organisation that makes a difference in cancer control in NSW
• Use your counselling skills to provide high quality support to Aboriginal people to quit smoking and/or vaping.
• Aboriginal and Torres Strait Islander peoples are encouraged to apply

This is an identified recruitment under Rule 26 of the Government Sector Employment (General) Rules 2014 where only Aboriginal or Torres Strait Islander people are considered eligible to apply for this role.

Where you'll be working

The Cancer Institute NSW is the NSW Government's cancer control agency, established to lessen the impact of cancer across the state.

Working at the Cancer Institute NSW means joining a team of committed and dedicated staff who are proud to be a part of the Institute's purpose of overseeing and accelerating the effectiveness of cancer control in NSW.

The Cancer Institute is a collaborative working environment that encourages diversity and inclusion in how we work and the way we work together. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. Greater consideration will be given to suitable applicants, in order to improve access to employment and career opportunities (GSE Rule 26).

What you'll be doing

The NSW Quitline service provides nicotine cessation focused telephone counselling to people who smoke and/or vape across NSW, provides information and support to carers and family members of people who smoke and/or vape and provides information to health professionals on nicotine cessation.

The Quitline Counsellor (Identified) is responsible for the provision of evidence-based clinical services including assessment, treatment planning, counselling, referral and follow-up sessions to maintain client motivation and prevent relapse for Aboriginal clients who call or are referred to NSW Quitline. The role also includes work promoting the NSW Quitline service through community engagement activities.

The NSW Quitline Counsellor (Identified) works with Aboriginal people as well as other diverse population groups and backgrounds with differing health conditions. You will be required to provide information and therapeutic smoking and/or vaping cessation counselling for Aboriginal clients who call the Quitline NSW service.

Your previous experience in Aboriginal health, along with your verbal communication skills are essential to the role, as is a professional can-do-attitude, ability to effectively collaborate and work as a team player.

Successful applicants will be required to work 38 hours per week, with service operational hours between 8.00 am to 8.00 pm weekdays and 8.30 am to 5.00 pm on Saturday's. Rostered shift work across hours of operation is a requirement of the role.

Remuneration/Benefits

In addition to base salary:

• 12% superannuation
• 4 weeks annual leave (plus 17.5% leave loading)
• 10 days sick leave
• 40 hours per week which include accrual of monthly Allocated Day Off (ADO) x 12 per year.

Access to:

• Generous Flexible Working practices
• Fitness Passport: a membership card for NSW government employees that gives you and your family unlimited access to 400+ gyms and other facilities at one low price.
• Novated car leasing arrangement
• Salary sacrificing to superannuation.

For your application to be considered

To submit your application, please provide:

• Your resume (maximum five pages)
• A covering letter addressing the Essential Requirements, as outlined in the Role Description

Essential requirements

• This is an identified Aboriginal and Torres Strait Islander role and applicants must be of Aboriginal descent, identify as being Aboriginal and accepted in the community. Aboriginality is a genuine occupation qualification and is authorised under Section 14(d) of the Antidiscrimination Act 1997.
• An appropriate three-year bachelor's degree, or tertiary qualification in, Counselling, Social Work, Psychology or Aboriginal Health.
• High level verbal and written communication skills, including clinical documentation and client communication.
• Demonstrated ability to remain calm and execute clinical service delivery with confidence and patience in a high-pressure environment.
• Willingness to work a variety of shifts, including weekends and outside business hours, and flexibility to assist with backfilling shifts at times.
• All Quitline staff are required to be non-smokers. A former smoker or vaper must have been quit for at least six months.
• Experience in providing clinical services and advice in a call centre environment would be preferable but not essential.

If successful for interview candidates must bring original copies of essential qualifications to be sighted by the panel, and one copy to provide to panel.

Interested?

For more information:

• Click here for the Role Description
• Find out more about applying for this position

For more information about the Cancer Institute NSW please visit For role related queries or questions contact Dr Kahren White on or

Applications Close: Thursday, 2nd October 2025 at 11:59PM

This role is a hybrid role. Remote candidates will be considered for this role, with the requirement to attend the Cancer Institute NSW office at 1 Reserve Rd St Leonards for onboarding, training and at regular points as requested by the Quitline Operations Manager.

The CORE+4 Values define what is important to the Cancer Institute NSW and our employees.

Our values are: Collaboration, Openness, Respect, Empowerment, Strategic, Supportive, Innovative and Flexible.

The Cancer Institute NSW is unable to offer salary packaging. Salaries will be negotiated commensurate to experience and qualifications of the role.

The Cancer Institute NSW supports flexible working practices for all employees and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disabilities. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health. For more information please visit

Please indicate if you have any accessibility requirements in your application or speak with the contact person should you be called for an interview. We provide reasonable adjustment for people with a disability during the recruitment process and during their employment.

To be eligible for permanent appointment to a position in NSW Health, you must have Australian citizenship or permanent Australian residency.

To submit your application please visit

.