Employment Support Specialist

We are looking for an experienced Employment Support Specialist to join our team. FIFO Cairns to the Northern Territory where required.

About the role

This role sits within the Performance and Support team whose mission statement is:

We are a solution focussed team

We build capacity of staff to achieve contract compliance resulting in high performance and quality outcomes

We access and understand Business Intelligence to connect performance to action

We communicate and implement changes as part of effective process improvement in response to external influences and feedback

More specifically the Employment Support Specialist Position purpose:

The purpose of this role is to effectively and efficiently provide Employment Support to the (currently known as CDP Regions) and from 03/11/25 RAES Regions, to maximise performance results against operational KPI's. The role will assist to develop and empower staff to become active contributors to contract compliance and program performance.

The role will be performed in a way that adheres to EMG Capability values, policies and procedures and organisational standards in particular quality and service standards, as well as adhering to relevant legislation and all funding body requirements.

What you'll need to be considered

Essential:

• Exceptional understanding of the (currently known as CDP) and from 3 November 2025 RAES program
• Ability to analyse data to provide effective operational forecasts.
• Highly developed problem solving, research, conceptual, analytical skills with the ability to develop practical and forward-thinking operational plans and solutions
• High attention to detail
• Demonstrated organisational and time coordination skills, self-driven, results-orientated with a positive outlook.
• Significant understanding of the complexity and nuances of working with government departments.
• Ability to interpret and communicate contractual and legislative needs to diverse audiences.
• Excellent communication skills both written and verbal
• Ability to work as part of a team in a performance and customer service driven environment
• Excellent coordination skills and the ability to prioritise tasks
• Ability to build and maintain relationships with internal and external stakeholders
• Ability to work in a performance driven environment and exceed KPIs
• Sound knowledge of recruitment practices

Abilities

• Work independently and within a team environment and adapt to changing circumstances
• A natural forward planner who critically assesses own performance
• Ability to meet to competing priorities, maintain attention to detail and meet deadlines
• Ability to coach staff with a range of skill, expertise and experience
• Strong report writing and record keeping ability
• Ability to interpret and communicate contractual and legislative needs to diverse audiences.

Your new company

Enterprise Management Group is a vibrant, inclusive, and sustainable social and economic development organisation delivering services from the Torres Strait to Tasmania. We have grown from small beginnings in 2007 to employ 950 staff nationally who develop people, connect them to opportunities and help communities to grow.

Our businesses deliver employment services, training, business mentoring, community projects and facility services through a mix of government and private contracts. We also fund regional and remote enterprise development through our not-for-profit organisation, Community Owned Enterprises (COE).

Enterprise Management Group is built on relationships with our staff, our clients, our partners and the communities where we work. We believe that together, we can achieve our purpose to create positive social and economic impacts.

Some of the benefits of working for EMG include

At Enterprise Management Group we're invested in people and support a culture that is based on the values of respect, accountability, collaboration, empowerment, innovation, and communication.

We believe there is strength in diversity and embrace the geographic, social and cultural diversity experienced in our business with the focus on developing, connecting and helping others to grow.

As part of our recruitment process you will be required to consent to a National Criminal History Check, and where applicable to your role, a Working with Children Clearance.

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and your cover letter outlining your skills and suitability to this role. Applications close 3 November 2025, however we reserve the right to close the position earlier than stated.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.