Health Clerk

About Us

ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia. As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care.

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About the role

As the Part-time Health Clerk, you will be responsible for –

• Providing administrative duties efficiently
• Maintaining patient privacy and ensuring compliance with Defence Policies and Procedures, Medical-in-Confidence and Staff-in-Confidence standards.
• Maintaining electronic and hard copy of health records, database, and information management systems.
• Communicating with internal and external customers to obtain patient information as required.

About the Location

Robertson Health Centre is located on Robertson Barracks in Holtze, 15km east of the city of Darwin. The facility has a routine dependency of approximately 2,800 defence staff, with a large reserve component. The Barracks also accommodates an additional 2,500 US marines every 6 months from May to September. The health centre provides primary medical, pharmaceutical, dental, physiotherapy, and mental health services, and operates a 22-bed 24/7 ward. Standard operating hours are , Monday-Friday.

About You

As the ideal applicant, you will have –

• At least 12 months of part-time or full-time experience in an administrative role
• Experience working in a clinical support role or medical reception, working as part of a multi-disciplinary team.
• A demonstrated ability to work in a customer service focused environment.
• The ability to work independently and as part of a team to support the delivery of safe, efficient, and high-quality care to patients.
• Experience in maintaining accurate and up-to-date record keeping in a clinical environment.
• Australian Citizenship and the ability to obtain and maintain a Defence Baseline Security Clearance
• Working hours are from on Thursdays and Fridays

Rewards & Benefits

In addition to salary, you will be entitled to enjoy a comprehensive benefits package, including:

• Annual and personal leave, professional development leave/CPD Leave and support for Reservists through paid volunteer leave.
• Lifestyle discounts with our wide range of partners.
• Access 24/7 mental health support through our Employee Assistance Program (EAP) and join a team of dedicated health professionals united in delivering exceptional service every day.

At Serco, you will be part of a global community that celebrates diversity and inclusion through our Global Employee Networks, fostering connections and growth opportunities worldwide. We offer more than just a job; it's a career journey filled with possibilities across diverse contracts. Support our defence personnel and experience the satisfaction of making a real difference.

Want to know more?

Reach out to Polly via email: Polly.- or on