Cycling Industry Customer Service

4 days ago

Tingalpa Queensland, Australia Echelon Sports Full time $104,000 - $130,878 per year

Are you passionate about cycling and keen to be part of a close-knit team in a family-owned business? We're looking for a 
Customer Service & Sales Support team member
 to join our small, dedicated crew in the wholesale cycling industry.

About Us

We're a family-run cycling wholesale business with a passion for cycling, great service, and supporting retailers across Australia. Our small team values collaboration, reliability, and a genuine love of what we do.

About the Role

This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and has an eye for detail. You'll be the first point of contact for our customers, helping them with orders, enquiries, and product information, as well as supporting the wider team with admin tasks.

Key Responsibilities:

  • Provide outstanding customer service to our retail partners via phone and email
  • Process sales orders and ensure accuracy in our system
  • Support the sales team with stock checks, product queries, and pricing updates
  • Assist with general office administration and data entry
  • Build strong relationships with customers and suppliers

What We're Looking For:

  • Cycling industry knowledge or passion
     – you love bikes and know your way around the industry
  • Customer service experience
     – confident communicator with great people skills
  • Strong computer skills
     – comfortable with order management systems, Microsoft Office, and learning new software
  • A positive, team-oriented attitude and willingness to jump in where needed
  • Strong attention to detail and ability to multitask

Why Join Us:

  • Healthy remuneration and staff pricing
  • Family-owned business with a supportive, friendly team
  • Opportunity to work in an industry you're passionate about
  • Varied role where no two days are the same
  • Be part of a company that values relationships, reliability, and passion for cycling


How to Apply:

If this sounds like you, we'd love to hear from you Please send your 
resume and a brief cover letter
 to 

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