Field Service Engineer

2 weeks ago

Mascot NSW, Australia Smiths Group Full time $90,000 - $120,000 per year

SUMMARY

This is a field service engineering position, primarily based at Sydney Airport, responsible for maintaining and repairing Smiths Detection's X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection's 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are also essential requirements.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

  • Troubleshooting, servicing and repairing X-ray and trace detection equipment
  • Proactively completing preventative maintenance tasks according to service contracts and schedules
  • Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
  • Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
  • Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
  • Replacing belts, rollers, motors and other mechanical components within X-ray equipment
  • Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
  • Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
  • Installing new equipment, independently and alongside Smiths Detection's programs and installations teams and various subcontractors and customer-stakeholders
  • Completing field service related documentation and reports
  • Completing technical, safety, compliance and other job related trainings, online and in-person
  • Maintaining a clean/tidy work station and work environment
  • Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
  • Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
  • Joining regular internal team meetings and safety briefings
  • Ensuring that tools and testing equipment is maintained and calibrated
  • Analysing field service data trends and recommending process and equipment improvements
  • Contributing to continuous improvement projects and initiatives
  • Providing training and support to new joiners and junior-level field service team members
  • Leading safe-work practices and ensuring the safety of junior-level field service team members
  • Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
  • Other duties as required

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