Senior Program Manager

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.

About the Role

Lead a team of Project Managers focused on delivering initiatives that make life easier for our store teams and customers. You'll oversee large-scale operational projects that improve efficiency and introduce smarter ways of working across our supermarkets.

In this role, you will:

• Define, plan, and manage projects and programs that deliver sustainable outcomes for our stores
• Contribute to shaping strategies and setting priorities that support our supermarket operations
• Provide expert advice to steering committees while ensuring governance, reporting, and control functions are maintained
• Manage stakeholder communications and lead engagement initiatives across store and support teams
• Create and monitor detailed project metrics and reporting to track success

About You and Your Skills

You bring:

• Proven experience leading a diverse team of high-performing professionals
• Extensive experience delivering large-scale operational projects (retail experience highly regarded)
• Strong understanding of supermarket operations, merchandise functions, and inventory management
• A track record of identifying and implementing process improvements that enhance store performance
• Exceptional stakeholder management skills across varied groups
• Ability to interpret data, provide actionable recommendations, and create compelling presentations
• Comfort and expertise in driving change management initiatives

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email

Job ID: 169640

Employment Type: Full time