Support Team Member

1 week ago

Rhodes NSW, Australia youXpowered Full time $70,000 - $90,000 per year

Job Summary:

We are seeking a motivated and customer-focused Level 1 IT Support Technician to provide first-line technical support to internal users. This role involves responding to IT service requests, troubleshooting CRM software issues, and escalating more complex problems to higher-level support staff as needed.

Key Responsibilities:

  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Diagnose and resolve basic hardware and CRM issues.
  • Document support issues and solutions in the help desk ticketing system.
  • Escalate unresolved issues to Level 2/3 IT support and development team.
  • Follow up with users to ensure issues are resolved satisfactorily.
  • Maintain inventory of IT equipment and update asset records.
  • Support onboarding/offboarding processes for new and departing staff.

Requirements:

  • Basic understanding of Mac systems, mobile devices, and other tech products.
  • Strong customer service and communication skills.
  • Ability to troubleshoot and resolve technical issues effectively and efficiently.
  • Willingness to learn and adapt in a fast-paced Fintech environment.
  • Strong understanding of Google Suite
  • At least 2 year of experience in a technical support or help desk role.
  • Basic understanding of finance and fintech
  • Previous experience using Jira ticketing system

Job Type: Full-time

Pay: From $70,000.00 per year

Experience:

  • IT support: 1 year (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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