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GIW Supporter Engagement Officer

3 weeks ago

Melbourne, Victoria, Australia National Stroke Foundation Full time

Make every conversation count.

Join Stroke Foundation and help change lives through meaningful connections. We're looking for a warm, confident communicator to join our Legacy & Community Giving team as a Gifts in Wills Supporter Engagement Officer.

You'll be the friendly voice reaching out to supporters to show an interest in leaving a lasting legacy. Using empathy, curiosity, and a genuine belief in making a difference, you'll qualify new prospects, start inspiring conversations, and help grow a community of Australians committed to a future with fewer strokes and better outcomes.

If you love people, purpose, and a great team, you'll fit right in. You'll join a supportive, hybrid team where your ideas are valued, your data is tidy, and your impact is real.​

Overall purpose of the team / program

The Gifts in Wills Supporter Engagement Officer is part of the Legacy & Community Giving team and reports directly to the National Manager, Legacy & Community Giving.

The Gifts in Wills Supporter Engagement Officer will make outbound calls to find and qualify potential legacy supporters, book clear next steps, and hand them to the cultivation team. They'll keep accurate CRM records, follow compliance guidelines, and provide simple weekly reports to track progress.

Overall purpose of position

Reporting to the National Manager, the primary objectives of this role are to:

  • Qualify and progress prospective Gifts in Wills supporters via empathetic, compliant outbound calls, converting interest into Gifts in Wills cultivation journey next steps.
  • Consistently deliver weekly GIW pipeline outcomes by meeting dialling, conversation, and conversion targets that feed a reliable stream of supporters to be nurtured to the Gifts in Wills pipeline.

​

Key Responsibilities

  • High-volume, empathetic outbound calling to identify and qualify prospective Gifts in Wills (GIW) supporters, following compliant scripts and safeguarding guidelines.
  • Needs-based conversation mapping & objection handling to convert interest into next steps (info packs, call-backs, events).
  • Accurate CRM hygiene: log every interaction, update supporter stages, set tasks, and maintain a clean, auditable GIW pipeline.
  • Weekly production delivery to meet dialling, conversation, and conversion targets that consistently feed supporters to be nurtured to the Gifts in Wills pipeline.
  • Handover & follow-through with a coordinated warm transfers and scheduled follow-ups with cultivation, ensuring timely supporter touchpoints.
  • Identify process bottlenecks, propose improvements, and share insights.
  • Quality assurance & compliance by adhering to fundraising regulations, privacy/consent standards, and organisational tone-of-voice; flag risks promptly.
  • Other duties as required.

Position Requirements

Skills

  • Engaging verbal communication, rapid rapport-building, effective phone skills, and confident objection handling.
  • Influence decisions ethically, overcome resistance, and guide supporters to next steps.
  • Think creatively, tailor conversations to each supporter, show patience and care.
  • Strong organisation, prioritisation, and multitasking to meet daily fundraising goals.
  • Solid computer literacy and practical CRM-friendly habits.

Experience

  • Understanding of NFP work.
  • One (1) years' experience in a similar or related position.
  • Understanding of PCI Compliance (desirable).
  • Previous experience in fundraising or telemarketing is a plus.

What's on offer?

A flexible, innovative and dynamic organisation with engaged, knowledgeable employees and volunteers with the added benefits of competitive remuneration and salary packaging.

This is a fantastic opportunity to work with one of Australia's leading not-for-profit organisations that has a positive influence on the lives of thousands of Australians each year. If you are passionate about making an impact, and want to be part of an organisation that is making a real difference in people's lives, please click apply. If you have any questions regarding the role please email 

Applications close 5 December 2025, however, we encourage you to apply as soon as possible as we are reviewing applications as they are submitted and may close the role prior to this date.​

Stroke Foundation is an equal opportunity employer. People with a lived experience of stroke, Aboriginal and Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds are encouraged to apply.

Stroke Foundation is a non-partisan organisation that delivers advocacy activities in line with the Australian Charities and Not-for-profits Commission (ACNC) guidelines. ​.