Graduate Position

2 weeks ago

Eastwood SA, Australia Vitalhub Full time $40,000 - $60,000 per year

The position offers a genuine career launching point for a person who is seeking a broad exposure to different business functions within a technology focused environment

Primary responsibilities include

  • Customer Support ( 4 0%)

  • provide Level 1 support to our customers by both phone and our support tracking software ( Fresh d esk ) and resolve these queries within our Service Level Agreement

  • escalate tickets as required with your documented initial diagnosis and other information to assist efficient ticket resolution by other staff members

  • administration of Freshdesk including weekly reporting of the support activity for prior week

  • deliver basic ad-hoc client training as required for all CDS products

  • develop a solid understanding of all the solutions that we offer to our customers

  • maintaining online multimedia training and user guide resources for the Community Data Solutions (CDS) product range

  • Create ad hoc communications to customers via MailChimp

  • Sales & Marketing Support ( 4 0 %)

  • d esign and execute targeted marketing campaigns to generate sales queries

  • c reate and improve sales related documentation including presentations, proposals, demonstration tools , company website and social media presence

  • p articipate in regular product meetings to report on common sources of technical issues and make product development recommendations

  • Business Administration Support ( 2 0 %)

  • Ad hoc tasks to support our Administration team

including billing and HR related items

In time the role will extend to

  • deliver more advanced client training as required for all CDS products

  • assisting other staff with delivery of projects to customers as part of your development into another role within Community Data Solutions, as has been the case with prior incumbents of this position

To apply, Please click the Seek Link

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