Service Delivery Team Leader

2 days ago

Lake Illawarra, New South Wales, Australia Coastal Connect Independence Full time $104,000 - $130,878 per year

Are you passionate about making a difference in the lives of people with a disability?

We are seeking an enthusiastic and dedicated Service Delivery Team Leader to join our team in the Shoalhaven region.

About Coastal Connect Independence

Coastal Connect Independence is a fast-growing disability support provider assisting participants under the National Disability Insurance Scheme (NDIS).

Our dedicated team of Support Professionals and staff empower participants living with a disability in the Shoalhaven and surrounding areas to take control of their own lives and achieve their full potential.

About the Role

As part of our Service Delivery Team, the Team Leader will play a vital role in ensuring effective support services for participants. This is a work-from-home position with regular travel across the Shoalhaven region.

You will work closely with the Service Delivery Manager and oversee a team of Support Professionals, ensuring the highest quality of service delivery.

Key Responsibilities

You will be responsible for the following (but not limited to):

  • Support the Service Delivery Manager with day-to-day operations, including staff supervision and service coordination.
  • Build and maintain positive relationships with participants, families, and stakeholders.
  • Oversee scheduling in partnership with the Service Delivery Administration Assistant.
  • Provide coaching, mentoring, and conflict resolution to drive continuous improvement.
  • Participate in recruitment, induction, and orientation of Support Professionals.
  • Deliver hands-on support when required, including covering shifts.
  • Manage participant documentation, plans, and database systems.
  • Ensure compliance with Coastal Connect Independence's policies, procedures, and Code of Conduct.

This role is integral to ensuring participants have a positive and empowering experience every time they engage with our services.

Position Details
  • Employment type: Full-time, 38 hours per week
  • Remuneration: SCHADS Level 3 Pay Point 1 ($38.65 p/h) + superannuation + leave loading
Why Join Us?

At Coastal Connect Independence, we value our team and the difference they make every day.

  • Your contributions will be recognised and valued
  • Work/life balance is encouraged and supported
  • Competitive pay rates
  • Ongoing training and professional development opportunities
  • Inclusive and diverse workplace culture
  • High standards of service delivery
  • Empowerment and ownership of your role
About You

To succeed in this role, you will have:

  • Current NDIS Worker Check (NDISWC)
  • Current Working With Children Check
  • Valid driver's licence and comprehensively insured vehicle
  • Current First Aid Certificate
  • Certificate III or IV in Disability (or equivalent)
  • Experience in the disability and/or aged care sector
  • Strong understanding of person-centred practice and issues faced by people with disability
  • Experience responding to challenging behaviours
  • Excellent written and verbal communication skills
  • Ability to work independently, build rapport, and adapt to changing situations
How to Apply

If you're ready to make a positive impact and grow your career, we'd love to hear from you.

Please send your cover letter and resume (Attention: Andrew Sullivan) to:

Applications close: 9:00am, Monday 6 October 2025

For further information, please contact Andrew Sullivan on

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