Warranty Clerk

4 days ago


Moorooka, Queensland, Australia Motorama Full time $60,000 - $80,000 per year

We are seeking an experienced Warranty Clerk for our Ford, Chery and MG dealerships in Moorooka

This is an exciting opportunity for a motivated professional looking for a new challenge with one of the leaders in the automotive industry

Why work for us

  • Full time, permanent role and attractive remuneration package

  • Work with a successful, large company with an excellent market reputation and a recognised "Deloitte Australia's Best Managed Company"

  • Real career progression opportunities, with a company that takes promoting and developing our people very seriously

  • Working in an environment where everyone cares and fun is a priority

  • Great employee benefits and discounts on vehicles, parts and servicing

In this role you will be responsible for:

  • Ensure the correct processing of warranty claims so as to recover repair time on warranty repair orders

  • Ensure warranty repair orders adhere to manufacturer guidelines

  • Provide regular feedback to service manager and workshop manager through weekly reporting process

  • Provide the link between Dealer and manufacture in all matters of warranty

  • Keep valid, current and legible records of all claims submitted

  • Maintain warranty storage of return parts and return all parts as requested

  • Maintain monthly reconciliation of claims

  • Submit transport and hidden damage claims

  • Discuss deficiencies of Repair Orders with Technicians

Successful applicants for this position will possess the following attributes:

  • SAP and ERA systems experience (highly regarded)

  • Previous experience working in dealerships with warranty claims (highly desirable)

  • Excellent customer service skills including in person, in writing and over the telephone

  • Exceptional problem solving skills

  • Accuracy and a high attention to detail

  • Clear communication and good organisation skills

  • Australian citizenship or permanent residency

About us:
Motorama believes that our current success and our future strength and growth all comes from our people. We pride ourselves on our values and customer service and it shows in the way we do business. Our mission is 'To provide our customers with a can do, cool, guest experience, every day, every time.'

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