Branch Manager

11 hours ago

Murwillumbah, New South Wales, Australia Southern Cross Credit Union Full time $80,000 - $120,000 per year

Your experience as a leader, with a passion for people development and a demonstrated ability to drive a customer centric culture will enhance the service experience and the quality of needs based conversations.

  • Drive customer loyalty and deepening of relationship through a team that is customer focused, exploring customer needs.
  • Lead from the front, actively engaging customers and developing Customer Service Specialist needs based conversations through live observation, coaching and daily feedback.
  • Promote the effective use of Customer Relationship Management tools and systems to increase business performance and customer product fulfilment.
  • Actively promote the brand in the local business community by being involved in local events and networking opportunities to improve business outcomes.

Skills / Attributes

  • Experience in a similar role and operational background in Financial Services / Retail Banking Industry highly desirable.
  • Demonstrated people management skills with the ability to inspire a high performance culture.
  • Ability to demonstrate results achieved against activity based objectives.
  • Excellent written and verbal communication skills, with the ability to build genuine rapport with customers and the community.
  • Ability to display a high level of motivation and personal initiative.
  • Certificate IV or Diploma in Finance preferable.

Benefits

Apart from being rewarded financially, you will also have access to a full suite of employee tailored banking and financial products, as well as opportunity for professional development, cross skilling and progression.

How to Apply

To find out more about who we are, what we stand for and what we can offer you, visit our website at

Please note only successful applicants will be contacted.

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