Housekeeping Supervisor

Company Description

Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. Under a Accor's Hotel Management Agreement in partnership with the Djigardaba Enterprise Aboriginal Corporation, it offers guests a gateway to explore the UNESCO World Heritage-listed park. The lodge provides a variety of accommodations, including lodge rooms, eco-tents, and camping sites, along with amenities such as two swimming pools, restaurants, bars, a general store, and access to Yellow Water Cruises and the Warradjan Cultural Centre.

Cooinda Lodge is proudly committed to Indigenous employment, with 25% of our team Bining, working on country. As part of our ongoing support into Indigenous employment and development, we collaborate with the Indigenous Land and Sea Corporation through the Real Jobs Program.

We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We encourage applications from people of all backgrounds, experiences, and identities.

You must have the legal right to work in Australia to be considered for this role.

Job Description

Key Responsibilities:

• Supervise and mentor housekeeping staff, fostering a motivated and high-performing team.
• Plan and monitor room and public area cleaning, including deep cleaning and preventive maintenance schedules.
• Liaise with Front Desk, Maintenance, and other departments to ensure guest satisfaction and operational efficiency.
• Manage inventory, linen, and supplies to control costs and prevent stock loss.
• Ensure compliance with workplace health and safety (WHS) regulations and environmental initiatives.
• Handle guest requests and complaints professionally, maintaining a high level of guest satisfaction.
• Assist with recruitment, performance management, and staff training in line with departmental goals.
• Uphold Accor's Heartist culture and values across all team interactions.

Qualifications

Qualifications, Knowledge & Experience:

• Minimum 1–2 years' experience in a supervisory role within housekeeping or hospitality.
• Previous experience in hotel operations and team management.
• Experience with inventory control, rostering and budget management highly desirable.
• Understanding of Opera PMS is desirable but not essential.

Competencies:

• Strong leadership and team development skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Strong attention to detail and commitment to operational excellence.
• Ability to lead by example and embody Accor values and Heartist culture.

Additional Information

Cooinda Lodge Kakadu, offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment. Join our team and be part of an unforgettable experience in the heart of Kakadu National Park.