Assistant Store Manager

About us:

Norco is Australia's oldest and largest dairy co-operative, with 130 years of hands-on experience in Australian dairy and agriculture. Proudly 100% Australian farmer-owned, we're built from the ground up by the people who work the land. With two key arms - DairyFoods and AgriSolutions, we are here to back our communities and customers every step of the way, staying true to our roots and committed to growing together.

Norco AgriSolutions

Norco AgriSolutions have been serving customers since 1948 with 26 stores across NSW and QLD, stockfeed mills and an in-house commodity trading team. We are proud to provide our customers with competitive, convenient, and trusted business solutions, which help add value to their businesses. No matter whether our customers are growing, breeding, or after general or more specific technical advice, our in-store and field services teams are there to help with their subject matter knowledge and expertise.

About the role:

• Are you passionate about delivering exceptional customer experiences?
• Do you thrive in a retail environment where no two days are the same?
• Are you wanting to take that next step into a management role?

If so, we have the perfect opportunity for you

We are seeking a dynamic and motivated retail sales Assistant Store Manager to support our Heatherbrae and Dungog teams and help drive sales in our AgriSolutions retail store. As a vital member of our team, you'll have the chance to make a real impact, inspire your colleagues, and create memorable shopping experiences for our valued customers.

In the role of Assistant Store Manager, you will:

• Lead by example and provide outstanding customer service to ensure an unforgettable shopping experience.
• Assist the team to achieve and exceed sales targets and KPIs.
• Manage inventory, including stock replenishment and merchandising to maintain a visually appealing store.
• With the Store Managers, develop and implement sales strategies to drive business growth and increase profitability.
• Supported by the Store Managers, foster a positive and collaborative work environment where teamwork and excellence thrive.
• Handle customer enquiries, resolve complaints, and ensure customer satisfaction at all times.
• Be innovative, creative, and passionate about supporting the local and wider community through the provision of solution-focused advice and service.

To be considered for this role you will need to demonstrate the following selection criteria in your application, giving examples of how you can demonstrate the following: 

• Previous experience in retail sales or customer service is essential, with at least 1 year in a leadership role is beneficial though not essential.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• A results-driven mindset with a passion for exceeding targets.
• Flexibility to work rostered weekends, attend training, and promotional events when required (shows, etc).
• Knowledge of retail operations and familiarity with inventory management systems is a plus.

 Why should you join the team at Norco?

• A diverse and community-facing role.
• You will have a real opportunity to make a difference through community connection and impact as a member of the proudly Australian farmer owned Norco Co-operative family.
• Celebrate a legacy: Be part of a co-op with 130 years of proudly supporting Australian farmers and communities.
• Grow with us: We invest in our people with ongoing learning, career progression, and supportive teams.
• Enjoy a competitive salary + real benefits: Staff discounts, EAP support, our own paid parental leave scheme, in-house leadership training opportunities, novated leasing, purchased leave and being part of a business that values wellbeing, safety, and people-first values.

Next Steps:

If your values are aligned with ours of Connection, Agility, Diversity and Authenticity, you are ready to take the next step in your retail career, and join a dynamic team dedicated to delivering excellence - we want to hear from you 

Drop in and meet our team, check out our store, take a tour 

Apply now and embark on an exciting journey with us as a retail sales Assistant Store Manager.

Please submit your resume and a cover letter addressing each of the selection criteria stated in the advertisement.

Get your applications in quick, as we reserve the right to connect with and appoint our amazing new Assistant Store Manager as soon as we meet you