Security Monitoring Centre Operator

Mekina Technologies Pty Ltd is looking for a Security Monitoring Centre Control Room Operator to join the team in our Hobart Office This is an exciting opportunity to be part of the ongoing success of our Security Monitoring Centre in a dynamic and challenging position.

Due to its current Customer base and business growth position become available as Mekina Technologies Pty Ltd continues to proactively recruit across the Tasmanian business.

About the role

We are a 24-hour, 7-days a week A1 Graded Security Alarm Monitoring Centre in Hobart, Tasmania looking for reliable and motivated Monitoring Centre/Call Centre Operators with the availability to work days/nights/weekends. Must be available across full scope of shifts.

Your main duties will include:

• Attending to a high volume of inbound/outbound calls
• Monitoring of Alarm Systems in accordance with client instructions
• Providing a consistent level of exceptional customer service
• Ensuring high accuracy with data entry and administration tasks
• Managing and providing a resolution to customer complaints
• Remotely monitoring of CCTV systems

Skills and experience

The ideal candidate will have the following skills and attributes:

• Strong customer service experience
• An excellent phone manner, with a polite, friendly, and positive attitude
• Strong communication, literacy, and numeracy skills; with a high level of attention to detail
• Strong organization skills; the ability to multi-task and prioritize duties
• Strong problem solving and decision-making abilities
• The ability to deal with challenging customers & scenarios
• The ability to work as part of a team, or independently when required
• Intermediate Microsoft Office, and general IT/Typing skills
• Computer knowledge that everyone should know includes understanding how to operate a computer, navigate the internet, send and receive emails, use word processing software like Microsoft Word, and manage files and folders.
• The future candidate should demonstrate specialized knowledge and skills in handling monitoring equipment, responding to alarms, and maintaining situational awareness.

You must be able to do:

• Listen
• Have emotional intelligence
• Handle criticism
• Be respectful
• Be Accurate
• Showcase Honesty
• Speak clearly
• Be knowledgeable

• Convey information accurately and precisely

• be adaptable, flexible, and receptive to change

• be responsible, reliable, and a solid team player
• have a positive attitude and calm demeanor
• be comfortable and confident in dealing with high pressure situations
• be available to work a rotating roster (Days/Nights/Weekends); some overtime available for full time staff
• be a quick thinker and fast learner
• have your own transport
• You must Hold a current Tasmanian Security License. Having a Monitoring Room Operator endorsement is definitely an advantage for a role as a Security Officer and Monitoring Centre Operator
• have permanent Australian residency (min. 12 months)

Benefits include paid on the job training as required, company supplied uniform, paid annual and sick leave. Successful applicants will need to understand that weekend, night shift and shift work is part of the normal conditions of employment as a Security Officer and Monitoring Centre Operator. Mekina Technologies Pty Ltd is a Smoke Free Environment.

If you believe, that you have the skills and experience outlined above and are interested to join our Team, stable, secure employment in this exiting and high challenging role, have what it takes to deliver the highest possible customer experience and are result driven we would like to hear from you. This a ground floor opportunity to grow with and into a progressive and focused Security Company. Immediate start for the right candidates.

Don't delay Applications will be reviewed as they are received. Applications including a resume and cover letter should be forward to or Operations Manager, Mekina Technologies Pty Ltd, GPO Box 332, Hobart 7001, Tasmania No Later than COB 31 September Strict confidentiality of all applicants assured