Workforce Planning Analyst

7 days ago


Australia Pepper Full time $90,000 - $120,000 per year

Who We Are

At Pepper Money, we're dedicated to helping people succeed—whether it's buying a family home, a dream car, developing professionally, or growing their business. We've become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 24 years, we've achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options.

The Role

The purpose of the Workforce Planning Analyst role is to play a critical role in supporting the effective operation of the contact centre. The role is seen as an all-rounder as you will be responsible for delivering accurate forecasting, scheduling, real-time management, and reporting.

  • Forecasting with precision: Use historical data, trends, and seasonal insights to sharpen our operations centre forecasts and drive smarter decisions.
  • Partnering for impact: Work closely with business stakeholders to factor in upcoming campaigns, product launches, and regulatory changes—ensuring our forecasts stay ahead of the curve.
  • Smart scheduling: Design and maintain agent schedules that strike the right balance between business needs, employee preferences, and compliance requirements.
  • Real-time performance management: Keep a close eye on live contact centre activity, responding quickly to gaps by reallocating resources and adjusting schedules on the fly.
  • Driving continuous improvement: Identify and implement opportunities to enhance our forecasting, scheduling, and reporting processes—because we're always looking to do better.

About you

We're looking for someone with previous Workforce Management systems experience and a demonstrated understanding of contact centre operations.

  • Clear, confident communication: You know how to present complex information in a way that makes sense to stakeholders at all levels.
  • Collaborative mindset: You thrive in cross-functional environments, working seamlessly with internal teams and external partners.
  • Workforce planning expertise: You've got hands-on experience in forecasting, scheduling, and real-time management within a contact centre setting.
  • Analytical strength: You're comfortable diving into complex datasets, spotting patterns, and solving problems with precision.

At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do:

Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary.

Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.

Real: We keep it honest and respect everyone, building genuine connections.

Our Benefits

At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:

  • Development: a full suite of development opportunities and a great team to learn from
  • Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives
  • Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options
  • Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet
  • Referral Bonus: Earn $2000 for referring great people.

If this role sounds like it's for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you.

For more information on Pepper visit .

Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.



  • Australia Northern Health Australia Full time $90,000 - $120,000 per year

    About Northern Health:As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.Northern Health is located in the rapidly growing northern suburbs with projected growth the...


  • Australia Travel Leaders Group, LLC Full time

    Apply now Job no: 927232 Work type: Full-time Location: Geelong - Full time, fixed term role until 30th September 2028. - Geelong office location, with flexible hybrid working - Offering a competitive starting base salary of $125,900 plus super and benefits Care in Action With a career at the TAC, you’ll be helping us look out for the lives of everyone...

  • Allocation Analyst

    3 days ago


    Australia Ghanda Clothing Full time

    We’re on the hunt for an Allocation Analyst to join the #GhandaGang in South Geelong, VIC! Join the fun and enjoy: - Being part of a family-run business and a purpose-driven workforce - Generous remuneration package: including clothing allowances and annual performance bonus - Unlimited clothing discount for you and your direct family - Unparalleled...

  • EMR Medical Analyst

    2 days ago


    Australia Northern Health Australia Full time $80,000 - $120,000 per year

    About Northern Health:As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.Northern Health is located in the rapidly growing northern suburbs with projected growth the...

  • Real Time Analyst

    2 weeks ago


    Australia Australian Retirement Trust Full time $90,000 - $120,000 per year

    Take hold of a monster opportunity and join our Member Services team as a Real Time Analyst.This is your chance to take the next bold step in your career and contribute to something truly impactful.Stay and grow with us14% superannuation (for EA team member) is standard here - because your future matters.We're committed to your growth, offering top-tier...


  • Australia Westpac Group Full time $90,000 - $120,000 per year

    Create your best future and join Westpac as a Forecast Analyst, Group Customer Operations.What's the role?As a Forecast Analyst, you'll play a key role in helping our Group Operations leaders make informed decisions about workforce planning. You'll translate business change into meaningful forecasting insights, ensuring we have the right people in the right...


  • Australia Ministry for Primary Industries Full time $80,000 - $110,000 per year

    Analyst Spatial IntelligenceRole type: Permanent full-timeLocation: Wellington preferredSalary: $76,463 to $89,215depending on skills and experienceAbout the Role - Korero mo te turangaJoin our focussed Spatial Intelligence team, you will work with our internal customers across the Ministry, as well as other government agencies and external stakeholders. The...

  • Finance Analyst

    5 days ago


    Australia Telstra Full time $90,000 - $120,000 per year

    Employment TypePermanentClosing Date30 Oct :59pmJob TitleFinance AnalystJob SummaryJob DescriptionAs a Finance Analyst you play a pivotal role in ensuring the accuracy and integrity of Telstra's financial reporting, to enable effective decision-making by wider business and finance stakeholders through delivering timely and insightful analysis.You will...


  • Australia Perpetual Full time $90,000 - $120,000 per year

    Fund Operations AnalystBerwyn, PennsylvaniaHyrbid, Full-timePrime Purpose Of RoleThe Fund Operations Analyst will be part of a growing team that supports the day-to-day operations of registered and private funds sponsored by Perpetual Americas Funds Services ("PAFS"). This role involves working with PAFS' operations, finance, legal and compliance teams, as...


  • Australia Travel Leaders Group, LLC Full time

    Apply now Job no: 927277 Work type: Full-time Location: Geelong Senior Business Analyst - Full Time, 12 month fixed term role - Geelong office location, with flexible hybrid working (3 day office attendance required) - Offering a competitive circa salary $142,000 plus super and benefits Care in Action With a career at the TAC, you’ll be helping us...