Front Office Attendant: NRMA Batemans Bay Holiday Park

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Nestled on the shores of Corrigans Beach just minutes from Batemans Bay, NRMA Batemans Bay Holiday Resort offers a vibrant and welcoming environment for guests and staff alike. With beachfront access, swimming pool, mini golf, and a family-friendly atmosphere, the resort is a popular destination for weekenders and holidaymakers. Whether it's glamping by the dunes or relaxing by the pool, the resort delivers unforgettable coastal experiences—making it a fantastic place to work and grow in hospitality.

• Create an impact with lasting impressions on our guests in this hands-on and detail orientated role
• Work, play and find your balance in a workplace where every day is a holiday
• Are you 100% customer focused and driven to provide top notch guest experiences?

What you'll do:
In this casual role you will ensure the highest possible standards of efficiency and professionalism in Front Office Guest Services. You will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services.

What you'll bring:

• Outstanding customer service skills
• Well presented, friendly and welcoming
• Passionate about everything you do with a drive to be the best you
• Team-oriented
• Great problem-solving skills and the ability to multitask, supporting your team and guests
• Reception/Front Office/Admin/Sales Agent experience preferred - hospitality industry will be highly regarded
• Park Management system experience (Newbook and/or RMS preferred but not necessary)
• Available to work shifts over a 7 days rotating roster

What's in it for you?

At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA Parks and Resorts we're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.