Administration Assistant

• Work with a down-to-earth, high-performing, and super collaborative team
• Genuine opportunity to develop your insurance career
• No two days are the same - will suit a self-managed go-getter

About the Opportunity

We are seeking an enthusiastic and experienced Administrator to support our busy team in our high performing office. The successful candidate will have the opportunity to add an enormous amount of value to the day-to-day, efficient running of the team and will gain satisfaction from seeing your hard work make a difference. 

This is a fast-paced and dynamic role, where you will be the first point of contact and will see you provide exceptional customer service through channelling the queries through to the correct stakeholders and/or resolving the query at first contact.

You will be positive and flexible in your approach to work and in return, we'll support your professional development by mentoring and coaching you to further strengthen your administration skills, with a view to developing you within the loss adjusting space.

About You

• Strong customer service skills coupled with good verbal and written communication skills
• Strong attention to detail as well as being process driven
• Knowledge of the Microsoft suite of programs, Excel knowledge will specifically be essential 
• Numeracy skills and the ability to handle confidential information
• You'll also be a people person and have the ability to demonstrate a caring, empathetic and positive outlook. In addition, you will be thorough, analytical and be able to make rational decisions in a fast-paced environment and be happy to always go the extra mile.

Key Responsibilities

• Be the main point of contact for all administrative requirements.
• Answer incoming calls promptly and responding to client & insured queries via telephone and email.
• Provide support and advice to policyholders/key stakeholders during the claims process.
• Prepare reports by collecting and summarising information required.
• General administration duties as required. 
• Inbox and diary management for the Forster office.
• Supporting the claims teams through general administration.

Key Requirements

• A can-do attitude with great customer service skills and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong organisational and interpersonal skills (relationship building).
• Previous insurance experience is preferred.

About Crawford

Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from 'first notification of loss' through to litigation:

• Loss adjusting – property, major and complex loss, catastrophe response 
• Third party administration (Crawford TPA is a Lloyd's accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)

To learn more about Crawford, please visit 

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.