Claims Lodgement Specialist

2 days ago


North Sydney Council, Australia Strata Unit Underwriters (SUU) Full time $60,000 - $90,000 per year

Are you passionate about the insurance industry and thrive on analysing risks? We're seeking a Claims Lodgement Specialist to be responsible for lodging new claims into the claims system in a timely and accurate manner and provide excellent lodgement services for our client at claims time.

SUU has been a proud leader within the Australian strata community for 20 years. Delivering peace of mind to the strata community through market leading strata insurance products, exceptional customer experiences and a long-held focus on the digital future, SUU is passionate about strata communities throughout all regions of Australia.

Responsibilities of the role include but are not limited to:

  • Respond to new claims inquiries over the phone and via email.
  • Efficient and effective registering of new claims into the Claim System.
  • Excellent understanding and ability to follow the lodgement process and procedures.
  • Initial review to settle and finalise claims that could be fast tracked, with applying understanding of policy wording to determine policy coverage and response, and leverage the expertise of Team Leader, Technical Specialists and other key stakeholders.
  • Initial review and appoint appropriate suppliers, including builders, loss adjusters and other specialists.
  • Conduct evaluations and basic investigatory tasks by gathering and documenting relevant information within the SUU systems as required.
  • Communicate the next step to brokers and customers in writing.

This position would suit somebody who has a desire to grow a career in the claims space and become an expert in their field We want to identify somebody who has a strategic mindset, with strong customer focus to drive results through strong collaboration and knowledge growth

Additionally, we are looking for someone who has the following experience and background in order to be successful in the role:

  • work experience in a customer facing, service-orientated role.
  • to work independently and collaboratively within a team environment.
  • exposure to insurance claims handling systems, processes and procedures, preferred not essential.

We offer fantastic work-life balance and excellent benefits and a great environment that will enable you to grow

Any offer of employment is dependent upon the satisfactory completion of background checks by AUB Group or by an external third-party on our behalf.

SUU and AUB Group welcomes all people regardless of ethnicity, faith, sexual orientation, and gender identity, and we are dedicated to providing a workplace environment that supports and values diversity, inclusion and equality.


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