Customer Service/Vet Nurse

2 weeks ago

Forest Glen, Australia VSG Services Pty Ltd Full time $4,634,377 - $6,524,009 per year

Customer Service Representative - Casual - Leading Sunshine Coast Online Retailer

The VetShopGroup is looking for a customer service representative with strong interpersonal and organisational skills to join our amazing customer service team at Forest Glen on the Sunshine Coast (QLD).

VetShopGroup is a world-renowned online retailer of pet supplies with a customer base of over one million pet owners and a reputation for being an industry leader.

In this role you'll be working within our customer service team, answering phone calls, emails and online chat to assist customers and potential customers with general inquiries (e.g. how much is shipping, does this product treat fleas, how long does an order take to arrive), taking orders, amending and cancelling orders, and responding to after order questions (e.g. when will my order arrive, I wish to return a product) and giving general advice to help our customers better care for their pets.

The position would suit a vet nurse, person with animal care qualifications or someone with experience in a human pharmacy. Experience in a vet clinic or (human) pharmacy and/or call centre experience is preferred but is not essential.

The ideal candidate will possess:

* Strong verbal and written communication skills

* Advanced computer skills

* High attention to detail

* Ability to work as part of a team

* A love of pets

This is a full time position located at our office at Forest Glen on the Sunshine Coast.

To Apply please send your CV, a short email on why you think you would be suitable for this position and a picture of your favourite pet/s to: Applications close Monday 15 September 2025 at 4pm.

Job Type: Full-time

Pay: $46,343.77 – $65,240.09 per year

Ability to commute/relocate:

  • Forest Glen, QLD 4556: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

Application Deadline: 17/07/2023

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