Service Receptionist

About Us

An exciting opportunity has opened up to become part of our trusted, family-run business, recognised nationally as Service Agent of the Year for two consecutive years.

At Signature Caravan Repairs, we value every team member. Our supportive culture rewards commitment, and we're dedicated to creating a workplace where hard work and passion are truly appreciated. We have a solid reputation for excellence in the industry, we're known not just for the high standard of our repairs, but also for the outstanding customer service we consistently deliver. We're committed to providing opportunities for our staff to grow, learn, and thrive.

We've recently moved into a brand-new, modern office and one of the largest, most well-equipped workshops in the state, setting the stage for our continued growth and success

About the Role

We are looking for a Service Receptionist / Service Advisor to assist customers with service, warranty, and parts queries and someone committed to long term employment.

The role is Monday to Thursday 7.30am to 5.00pm and Friday 7.30am to 2.00pm with NO weekend work required.

In this role, you will:

• Greet customers and assist with service and repair enquiries

• Create job cards and coordinate bookings with workshop technicians

• Prepare quotes and keep customers informed on job progress and changes

• Manage parts ordering, warranty claims, and supplier follow-ups

• Process invoices, payments, and maintain accurate service records

• Handle phone, email, and walk-in enquiries professionally

• Schedule appointments and manage office systems for bookings and job tracking

• Maintain a tidy and welcoming reception area

• Assist with insurance repair documents

• General administrative tasks, as requested.

Check out our Google reviews for some insight on what we do and how we develop relationships with our customers.

About You

• As the successful candidate, you will have:

• The ability to work efficiently in a fast-paced environment

• Excellent communication and customer service skills

• A good level of computer literacy

• Good time management skills and flexibility to adapt to various situations and jobs

• Experience in, and knowledge of, the Caravan and RV industry would be highly advantageous, but not required as on the job training will be provided.

What's on Offer?

• Attractive Salary

• Work with a family owned and operated business

• Monthly bonus

• Friendly small team

• Early finish Fridays

• No weekend work

• Onsite training provided

• Work alongside business owners

• Opportunity to progress with expansion as business grows

• Great workshop culture

• Role diversity - no two days are the same

To apply, please submit your resume and a cover letter outlining your suitability for the role via the Apply button on SEEK. (Applications without a cover letter may not be considered.)

We look forward to hearing from you