Receptionist/Membership Consultant

Receptionist/Membership Consultant & All Rounder

At Hydra Gym, we pride ourselves on being highly skilled, a pillar of motivation and extremely passionate about what we do. Our state-of-the-art facility offers a range of services to our members, including:

• 24/7 Access
• Large Functional Class Area
• Programmed Group Fitness Classes
• In house Café and Supplement Store
• HUGE Open Gym Floor (unlike any other in the Burleigh Area)
• Thriving Member Base

You will be working as an employee within our facility, on set hours each week, with potential to grow within our company.

This opportunity allows you to have security within a job space. We will provide you with full training and support from our experienced team upon first commencing your employment.

The role:

In this dynamic front-of-house role, you'll greet members with energy and warmth, delivering standout service from the moment they walk through our doors. This is a diverse role that will have you switching from answering calls, to making protein smoothies, to conducting gym tours and membership sales - you'll keep things running smoothly and make everyone feel right at home.

Key responsibilities include:

• Greet everyone & serve customers at both the front desk & café.
• Answering calls, handling queries & member concerns, directing the member to the relevant manager if necessary.
• Actively contribute to achieving KPIs by implementing effective sales promotions and referral campaigns.
• Generate and convert sales leads through community outreach, seeking referrals and identifying new business opportunities.
• Create exceptional member experiences through positive and personalized interactions.
• Engage in member retention programs to encourage and support members in their fitness journey.
• Conduct regular check ins to both new and current members to maintain their commitment to their fitness journey.
• Assist and create engaging social media content using Canva and video editing tools to drive brand awareness and audience engagement across digital platforms.
• Maintain facility cleanliness ensuring the gym floor, cafe and reception areas are always neat & tidy.
• Perform opening & closing duties in a timely manner.
• Follow directions, prioritise & complete tasks in a timely manner.
• Perform café duties, including using a coffee machine & making protein shakes.
• Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes
• Be actively involved in Hydra Gym's community by attending social and community events, and staff get togethers.

To start you will require:

• Availability to start ASAP.
• Weekday availability and must be able to work Saturdays.
• Previous customer service/sales experience with excellent communication skills.
• Previous barista/cafe all rounder experience (ideal, but not required).
• A proactive mindset, eagerness to learn, and a strong drive to grow.
• A passion for health & fitness & eagerness to work for the industry.
• Bring a strong work ethic, show initiative, and thrive as a motivated, adaptable team player who can multitask with ease.
• Computer literacy & ability to learn new systems.
• Uphold policies and procedures of Hydra Gym to members, customers and staff.
• Hold a current First Aid & CPR Certificates (or willing to obtain)
• Have Australian working rights.

What Hydra Gym offers you:

• Big earning potential – competitive commissions on top of your base salary
• Free gym membership - 24/7 access at your fingertips
• Discounted supplements, apparel, and café products

Set apart by our culture, we are committed to developing our team professionally. With Hydra, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across our community.

How to Apply:

Click 'APPLY' to submit your resume and a cover letter outlining why you would like to be a part of Hydra Gym.  Applications will be reviewed as received, so don't wait—apply today We look forward to receiving your application.