Young Adult Support Worker

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness.  With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don't just walk past homelessness.  Join the solution.  

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community

• Wellbeing days, ceremonial leave, carers leave and study leave 

• Flexible working arrangements 

• Purchased leave 

• 17.5% leave loading 

• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer

• Training and career growth opportunities across Launch Housing

• A portion of your income can be tax-free by salary packaging your personal expenses

• Additional tax-free salary packaging on dining and accommodation expenses

• Positive, supportive and progressive work environment

About the opportunity:

Launch Housing delivers long term housing in the form of affordable, social and general lease rents made up of Launch owned or managed units (approximately 229) across metropolitan Melbourne, the majority being in the inner north and northwest, as part of our mission to End Homelessness.

Launch Housing's Youth Support Services programs support young people aged 16-25 who are either unable to live at home or experiencing difficulties in maintaining housing. In addition to providing housing support, the Youth Services programs focus on education, employment and the development of independent living skills and enhancing community connection.

The Young Adult Support Worker assists with the immediate and ongoing support needs of clients experiencing or at risk of homelessness, through the provision of a range of intervention options ensuring that the client's needs are translated into a personal program that encourages the client's independence, empowerment, autonomy and dignity. This support may be provided in a range of environments including interim response support, funded accommodation services (THM, Youth Refuge), private housing or via assertive outreach to clients experiencing housing crisis. 

This is a permanent part-time role (68.4 hours per fortnight) based at Cheltenham.

As part of our commitment to increasing Aboriginal and Torres Strait Islander employment, Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic), designed to promote substantive equality. 

• Work from strengths based and trauma informed case management practice frameworks, to support young people to identify and achieve their goals.
• Develop case plans in conjunction with clients and implement strategies that enable clients to achieve their goals by building on their strengths and focusing on solutions.
• Initiate and maintain contact with vulnerable clients using flexible engagement strategies to achieve case plan goals.
• Coordinate services required by the client and monitor their ongoing effectiveness.
• Maintain appropriate case management records and statistics.
• Participate in regular supervision in which a reflective approach is taken in relation to service objectives and casework issues.
• Participate in service review and development and identify and share good practice across Launch Housing program areas.
• Participate in annual performance management
• planning in which service objectives and professional development needs are discussed and determined. Advocate on behalf of clients where agreed, including liaison with mental health, drug and alcohol services, legal institutes, government, and non-government service providers.

• Demonstrated experience in client facing human services, social work or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context and systems.
• Tertiary qualifications in Youth work, Social Work, Psychology, or a related discipline (highly desirable).
• Demonstrated ability to work collaboratively with others towards effective client solutions.
• Good interpersonal and communication skills, both verbal and written.
• Well-developed organisational and time management skills.
• Demonstrated ability to build positive relationships and communicate with young people of diverse backgrounds and abilities.
• Excellent problem-solving skills.
• A demonstrated commitment to working ethically with young people, as defined by the Code of Ethical Practice for the Victorian Youth Sector.
• Understanding of trauma-informed practice and both the individual and structural causes which lead to addiction and dependence.
• Valid Victorian Driver's License (mandatory).
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

Applications close 17 October 2025.

For further information about the role, please contact Michael March at

How to apply

To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply   We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check. 

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.