Consumer Service Manager

5 days ago

Sydney, New South Wales, Australia Edgewell Full time $73,000 - $110,000 per year

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Consumer Service Manager - Fixed Term Contract

Sydney
Hybrid Working

Attractive salary & benefits

  
Let's Talk About You

We are looking for an experienced professional on fixed term contract to join Edgewell Personal Care – a global consumer goods business with a portfolio of over 25 brands (Schick, Banana Boat, Hawaiian Tropic, Bulldog Skincare, and Billie… just to name a few).  


Now, Let's Get Down to Business.

Reporting to the Senior Marketing Manager, you will be responsible for overseeing the intake, management and resolution of all consumer cases across our total portfolio in Australia & New Zealand. 


Here's a sample of what you'll get up to:

 
• Oversee all aspects of consumer contact, including enquiries, feedback, and complaints, across a variety of channels (phone, email, social media, and our consumer CRM).


• Make sure all responses are timely, accurate, and meet legal, regulatory, and company standards.


• Manage product complaints and adverse event reporting with care and attention to detail.

 
• Analyse consumer feedback to identify patterns, risks, or opportunities to enhance our products and services.


• Keep your product knowledge fresh and up to date across all our brands, helping the team provide the best possible support.

Are You Ready to Show Us What You've Got? 

While your experience is of course important, we're all about making useful things joyful, so we love when our prospective candidates are passionate about this too.

Here's what we are looking for:


•3-5 years' experience in consumer affairs, complaints management, or customer service leadership, ideally within the FMCG, cosmetics, or therapeutic goods sectors


•Proven ability to manage adverse events, complex complaints, and high-risk consumer interactions


•Excellent written and verbal communication skills, with the ability to handle sensitive issues with professionalism and empathy


•Demonstrated ability to manage stakeholders and work cross-functionally


•Proficiency in CRM systems and data analytics tools (e.g. Agent, Power BI)


•Ability to manage multiple priorities in a fast-paced environment.

Desirable


•Background in medical science, health, regulatory affairs or customer service


•Experience in team leadership


•Familiarity with cosmetic and TGA regulations

#INT

#INT

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that's open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.

  • Consumer Insights Manager

    2 weeks ago

    Sydney, New South Wales, Australia SharkNinja APAC Full time $80,000 - $120,000 per year

    Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.Shark Ninja is expanding our APAC business and scaling it rapidly. Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in the...

  • Vet & Consumer Experience Manager ANZ

    2 weeks ago

    Sydney, New South Wales, Australia Hill's Pet Nutrition Full time $120,000 - $180,000 per year

    Vet & Consumer Experience Team Manager, Hill's ANZJob SummaryHill's Pet Nutrition is seeking a passionate and strategic leader to join our team as the Manager of our Veterinary & Consumer Experience for Australia & New Zealand. In this pivotal role, you will lead our Hill's Helpline - a dedicated team of nutritional consultants who are the frontline voice of...

  • Manager - Quality and Consumer Safety (532767)

    2 weeks ago

    Sydney, New South Wales, Australia Department of Health Full time $128,102 - $134,832 per year

    *Please note, this employment opportunity is based in Tasmania.The Team:The CMHW Quality and Consumer Safety team is a small statewide team providing safety and quality governance and support to Community Mental Health and Wellbeing services.Community Mental Health and Wellbeing is made up of statewide services such as, Ambulance Tasmania, Oral Health...

  • Vet & Consumer Experience Manager ANZ

    2 weeks ago

    Sydney, New South Wales, Australia Hill's Pet Nutrition Full time $120,000 - $180,000 per year

    No Relocation Assistance OfferedJob Number # Sydney, New South Wales, AustraliaWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a...

  • General Manager Consumer Technology

    2 weeks ago

    Sydney, New South Wales, Australia nbn® Australia Full time $200,000 - $250,000 per year

    Build your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.A bit about your roleAs the General Manager Consumer Technology, you will lead the...

  • General Manager Consumer Technology

    2 weeks ago

    Sydney, New South Wales, Australia nbn® Australia Full time $120,000 - $180,000 per year

    Job ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.  A bit about your roleAs the General Manager Consumer Technology,...

  • VP Business-to-Consumer

    3 days ago

    Sydney, New South Wales, Australia Resmed Full time $200,000 - $300,000 per year

    About the RoleAt Resmed, we don't just help people sleep better—we help them live healthier, more connected lives. We want to ensure more people get access to a good nights sleep across all our channels, and are excited to bring on a VP, Business-to-Consumer (B2C) to grow our global existing E-commerce, Retail and Marketplace businesses. We're after a...

  • Vet & Consumer Experience Manager ANZ (169280)

    2 weeks ago

    Sydney, New South Wales, Australia Colgate-Palmolive Full time $120,000 - $150,000 per year

    Requisition ID Posted 09/17/2025 - Marketing - Australia - New South Wales - Sydney - Hill's Pet Nutrition - Travel - up to 10% of time - HybridNo Relocation Assistance OfferedJob Number # Sydney, New South Wales, Australia Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care,...

  • Consumer Insurance

    5 days ago

    Sydney, New South Wales, Australia Suncorp Full time $120,000 - $150,000 per year

    Consumer Insurance - Project Risk AdvisorPermanent RoleLocation Sydney, Melbourne, or BrisbaneHybrid – WFH & OnsiteAbout the role:The role of Project Risk Advisor is to provide first line risk support and advice for change initiatives. The role is responsible for identifying risks, supporting delivery teams with delivered and delivery risk assessments in...

  • Senior Marketing Manager, Consumer Lending

    2 weeks ago

    Sydney, New South Wales, Australia ING Full time $120,000 - $180,000 per year

    At ING Australia, you'll have the chance to build a career as unique as you are, with the global scale, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you'll be making a...