Boutique 3IC/Supervisor

At By Charlotte, we believe in the power of collective growth. Together, we uncover the inner strengths and brilliance within each of us, just like a lotus blooming towards the light. With every step, we encourage one another to reach our fullest potential.

In times of joy, we celebrate the light within. In moments of challenge, we draw on our resilience to guide us forward. Every day is an opportunity to reflect on the transformative journey towards becoming our most radiant selves.

If you are ready to bring positivity, creativity, and heart to our team, we'd love to hear from you. Join us in spreading light, love, and inspiration with every piece of jewellery we create and share.

ABOUT THE ROLE

We are seeking exceptional and brand-aligned talent to embrace our by charlotte vision and culture to deliver meaningful experiences to our customers. This role will report to the Miranda Boutique Manager in our retail team and work closely with other key internal by charlotte stakeholders. Read on for the main responsibilities.

• Maintain an exceptional level of service by always leading by example in communication and customer engagement.
• Review store performance on a daily, weekly and monthly basis to share feedback with the wider team and develop strategies and key focus areas for improvement.
• Provide specific coaching and feedback to drive team performance in sales, operations and customer service.
• Offer ongoing coaching opportunities to all team members in product knowledge, storytelling and selling skills to develop best-in-business product and service experts.
• Implement targeted sales strategies to ensure growth outcomes and set targets are achieved within the store.
• Manage inventory and ensure the store is well-stocked and presented according to business guidelines.
• Monitor traffic trends and effective rostering to achieve maximum sales potential.
• Uphold relevant policies and procedures to ensure team comprehension and compliance, brand spirit and culture.
• Always maintains a safe working environment aligned with Work Health and Safety standards and guidelines.

ABOUT THE PERKS

At By Charlotte, we cherish our team, fostering an environment where work, creativity, and fun coexist.

• Training and Development: Access to our newly launched training platform, where you will have access to comprehensive learning programs, including role-specific training, leadership development to support your professional growth.

• Exclusive Product Discounts: Enjoy generous discounts on our beautiful collections, so you can indulge in the pieces that inspire you most.

• Team Bonding & Experiences: Participate in unique team events and experiences throughout the year, strengthening connections and creating lasting memories with our team.
• Competitive Commission Structure: Benefit from a rewarding retail commission scheme that recognises and rewards your hard work.
• Collaborative & Passionate Environment: Join a dynamic, passionate team in a fast-growing business, where creativity, collaboration, and innovation thrive.
• Embedded culture values "Live in LIGHT: Lead with Kindness, Intention, Growth, Honour, Think Critically"

ABOUT YOU

You will ideally have experience in an apparel, accessories and/or jewellery retail setting. You're more than just a team player—you're someone who believes in collaboration, creativity, and mutual support. You bring a can-do attitude to every challenge and are excited by the opportunity to create something truly meaningful. You enjoy working with like-minded individuals who share your passion for growth, connection, and making a positive impact in the world. If you resonate with these values, we'd love to hear from you

We are passionate about providing equal opportunities in the workplace and are committed to creating and maintaining a culture of collaboration, respect and inclusivity. Due to the high number of applications, by charlotte will contact shortlisted candidates only if their application has been successful.