Performance Director

2 days ago

North Sydney Council, Australia This Is Flow Full time $80,000 - $120,000 per year

About Flow

We're a different thinking, results driven, media agency. Using data, technology, partnerships and smarts to deliver a positive impact in everything we do. It's in our people, our planning process and our approach. We are the Positive Impact Agency.

Our Values

  1. BE PASSIONATE - Be proud of the work, and the life that you're living. Passion is infectious.

  2. KEEP EVOLVING - Move, learn, adapt, fly and be agile. Constantly innovate for the future.

  3. STAY HUMAN - People first. Real, friendly, honest and caring. Understand and be understood.

  4. ADD LOVE - Give more value than you take. It's the little things that make the difference.

Role Reports to:

COO 

Overview of the role

Flow is looking for an experienced Performance Director to join our team and help us deliver positive impact within the business and across our diverse client base. The right person for this role is a digital, performance & ecommerce specialist who also has a passion for life, the media landscape & an ability to stay human-focused even in the face of complexity. 

Responsibilities:

  • Proactively maintain client agency partnership by owning key senior client relationships as the lead.
  • Be the day-to-day point of contact for your key stakeholders. The Performance Director is the key escalation point to ensure the smooth running of the account.
  • Manage a team, supporting and guiding them through campaigns, performance management and improving team functionality.
  • Drive the strategy and execution of all brand & performance campaigns in your client patch - cross channel (offline & online) but heavily skewed to performance, including Search, Social, Programmatic, Retail, eCommerce channels.
  • Is responsible for the connectivity, consistency and timely delivery of the components of the response to brief including; strategy, comms planning and investment and optimization
  • Play a key supporting role for the Performance Lead in driving our agency performance product (across teams), including process improvements + upskilling / training for teams.
  • Be an agency expert in the following areas - Google (inc Search), Social, Programmatic, Retail, eCommerce.
  • Accountable for client campaign optimisations with a strong focus on finding new and better ways to improve - always looking for ways to add value for clients.
  • Assist with development of compelling performance case studies and performance frameworks for prospective clients.
  • Identification of growth opportunities and play a support role in new business as required
  • Final checks of invoices, ensuring proformas, invoices and MBAs/plans match (implementation team to load and provide all details for review).

The ideal candidate will have:

  • Minimum 7 years experience in media agencies with a strong digital background on retail and ecommerce clients.
  • Excellent understanding of all media channels and with knowledge of role of channel + strengths and weaknesses
  • Strong written and verbal communication skills.
  • Strong time management, attention to detail & organisational skills.
  • Confident in Microsoft Office with a strong focus on Excel and / or Google Sheets.
  • Thorough understanding of Media buying/finance tools – including BMD/SMD.
  • Proficiency and accuracy with financials; budget control, loading, proformas and account queries.

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