Service Manager

1 day ago

Albion Park Rail New South Wales Australia Fire Service Plus Full time $80,000 - $120,000 per year

About the Company:

Fire Service Plus is a leading provider of fire protection solutions and services in the North Sydney to Eden, Cooma, Canberra, Yass, Goulburn, Southern Highlands & everywhere in between. With a strong commitment to safety and a focus on delivering high-quality fire protection systems, we have established ourselves as a trusted partner for our clients. As we continue to grow our clientele, we are seeking a talented Service Manager to join our team and oversee the compliance and certification process for our clients.

Summary:

We are seeking a highly motivated and experienced Service Manager to oversee the delivery of exceptional customer service across all departments. The successful candidate will be responsible for managing a team of service technicians, ensuring that all customer enquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer satisfaction.

Responsibilities:

  • Manage and lead a team of service technicians, providing guidance and support as needed
  • Develop and implement service policies and procedures to ensure consistent and efficient service delivery
  • Monitor customer feedback and implement strategies to improve customer satisfaction
  • Collaborate with other departments to ensure seamless service delivery across the organisation
  • Manage service budgets and ensure that resources are allocated effectively
  • Develop and maintain relationships with key customers and stakeholders
  • Identify opportunities for service improvement and implement changes as needed
  • Ensure compliance with all relevant regulations and standards

Qualifications:

  • Accreditated Practitioner highly regarded but not essential
  • 5+ years of experience in a service management role
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with other departments and stakeholders
  • Strong problem-solving and decision-making skills
  • Knowledge of relevant regulations and standards

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