Veterinary Receptionist

Vetfriends Chatswood - Veterinary Receptionist

Vetfriends Chatswood is looking to fill the role of a dedicated, passionate, and customer service-focused Receptionist to join our wonderful and supportive, growing team. This role is on a casual basis which has the potential to turn into a permanent role for the right candidate.

Vetfriends Chatswood is a purpose-built clinic that opened its doors in 2005. We provide modern, professional, and gold-standard health care for pets in our local community of long-standing clients. With a caring and gentle approach to treatment and consultations, we aim to make our clients and patients feel at ease in the clinic. We are a team who are committed to providing gold-standard veterinary medicine to our patients and excellent service to our clients- many of whom are insured, and we work closely with surrounding specialist hospitals. If you're a cat lover, you're in for a treat We are a gold-certified cat-friendly clinic with a separate cat waiting area/cat consult room/cat ward/cat boarding, and we have a key focus on our feline & rabbit friends

About you:

• Highly skilled in customer service with effective time-management skills and attention to detail
• Passionate about providing gold standard customer service to clients.
• Client-focused with a professional and warm approach to clients and their pets.
• Ability to work under pressure and multitask.
• Ability to show empathy and compassion towards both clients and their pets.
• Experience or exposure in the veterinary industry is desirable but not essential if you have transferable skills- training will be provided.
• Prior receptionist-related and administrative experience is important.
• Being computer illiterate, i.e., understanding Word/Excel/Outlook, and PIMS Rxworks, is beneficial.
• Excellent and polite phone manner
• Ability to work efficiently both as part of a team and independently.

Key Responsibilities:

• Answering client calls and enquiries
• Scheduling appointment bookings
• Welcoming and checking in clients for their appointments & patient admissions to hospital.
• Answering and actioning emails.
• Organising surgery bookings documentation.
• Communicating with and working alongside Veterinarians and Veterinary Nursing staff.
• Assisting with stock management.
• General administrative tasks.
• Providing clients with parasiticide & dietary product advice and basic triage questions over the phone (as per veterinary staff advice & training).

What we can offer you:

• Great work-life balance- could be well-suited to a parent looking to work during school hours
• No out-of-hours and currently closed for weekends (may be potential to open for Saturdays in the future)
• Working with a supportive team that embraces a positive clinic culture, supportive management and a team that have a laugh along the way
• Working with an experienced team that can provide support and training to allow our support staff to have an interesting and varied role.
• Working for a company that provides regular access to in-house CPD (continued professional development).
• Working for a company that provides employee benefits such as wellbeing & healthcare discounts, access to EAP/Assure, paid parental leave, discounts & benefits for your pets.
• Pay rate is reflective of experience and skills

Apply Now:

If this position is of interest and you would like to have a further chat with us, please apply online with your updated resume.