Head of Operations

22 hours ago

Bendigo, Victoria, Australia Hazel Executive & Boards Pty Ltd Full time $120,000 - $180,000 per year

About the Portable Long Service Authority

The Portable Long Service Authority (the Authority) is an independent statutory body established to administer the  Long Service Benefits Portability Act 2018 , ensuring that eligible workers in the community services, contract cleaning, and security industries can build long service benefits based on time in their industry rather than with a single employer.

Since its establishment in 2019, the Authority has become a trusted regulator supporting fair outcomes for Victorian workers and employers. With a commitment to integrity, accountability, and continuous improvement, PLSA plays a vital role in ensuring scheme sustainability, compliance, and customer satisfaction. Headquartered in Bendigo with a presence in Melbourne, the organisation is entering a new phase of operational maturity and strategic development.

About the Role

Reporting to the Registrar and Chief Executive Officer, the Head of Operations and Service Delivery will lead the strategic direction, performance, and customer experience of the Authority's core service delivery functions including the contact centre. With a strong focus on regulatory decision making, operational planning and stakeholder engagement, the role ensures services are delivered with accuracy, transparency, and a strong client focus.

This is a pivotal executive role that will oversee the development and implementation of service frameworks, compliance systems, and process improvement initiatives. It will drive operational efficiency and capability across teams, foster cross functional collaboration, and ensure the Authority continues to meet its statutory obligations while enhancing its customer experience model. As a key member of the executive leadership team, the position contributes to organisational strategy, risk management, and a culture of responsiveness and excellence.

About You

You are a values-led leader with deep experience in leading contact centres / customer service teams, ideally within the regulatory operations, service delivery, or government administration environments. You have worked within complex or legislated settings, knowing how to strike the right balance in compliance with a focus on service excellence and community outcomes.

Your background may include operational leadership in a statutory authority, regulator, or service organisation where decision-making, governance, and stakeholder engagement are central. You combine strategic and analytical capability with strong interpersonal skills, enabling you to lead change, build capability, and deliver on ambitious service goals. Above all, you are committed to fairness, inclusion, and delivering public value.

Hazel Executive & Boards is pleased to be partnering with PLSA on this Head of Operations & Service Delivery search and appointment process. All direct and third-party applications will be forwarded to Hazel.

Hazel acknowledges the Traditional Custodians of the lands on which we live and work. We pay our respects to Elders past and present. We are committed to fostering equal opportunity and championing diversity, inclusion, belonging, flexibility, and accessibility in all that we do. If you require any adjustments in engaging with us or as part of a recruitment process, please let us know so we can support you.

To review the Briefing Pack or for a confidential discussion, please contact Jarrod McLauchlan, Managing Partner on or 

Applications can be made directly via the Hazel Executive & Boards website – 

  • Head of Commercial Sales

    2 weeks ago

    Bendigo, Victoria, Australia Colliers Full time $120,000 - $180,000 per year

    Company Description Colliers is enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.  Job Description We are...

  • Head of Commercial Sales

    2 weeks ago

    Bendigo, Victoria, Australia Colliers Full time $120,000 - $180,000 per year

    Company DescriptionColliers is enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.Job DescriptionWe are seeking...

  • Head of Commercial Sales

    1 week ago

    Bendigo, Victoria, Australia Colliers Full time $120,000 - $180,000 per year

    Company Description Colliers is enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. Job Description We are...

  • Team Leader

    2 weeks ago

    Bendigo, Victoria, Australia City of Greater Bendigo Full time $94,713 - $150,000 per year

    Full time, Temporary (to October 2026)Band 6, Starting salary $94,713 plus superannuationClick here to view the Position DescriptionThe City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes' drive from Melbourne, our region offers all the benefits of a large city with a warm and...

  • Coordinator Sportsfields and Reserves

    5 days ago

    Bendigo, Victoria, Australia City of Greater Bendigo Full time $123,692 per year

    Full time, OngoingBand 8, Starting salary $123,692 plus superannuationClick here to view the Position DescriptionThe City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes' drive from Melbourne, our region offers all the benefits of a large city with a warm and welcoming country...

  • Civil Construction Workers

    5 days ago

    Bendigo, Victoria, Australia City of Greater Bendigo Full time

    Full time, OngoingBand 3, Starting salary $68,201 (incl Industry Allowance) plus superannuationBase hourly rate $34.51 (incl Industry Allowance) plus superannuationClick here to view the Position DescriptionThe City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes' drive from Melbourne,...

  • Maternal and Child Health Coordinator

    5 days ago

    Bendigo, Victoria, Australia City of Greater Bendigo Full time $135,000 - $170,000 per year

    Full time, OngoingMaternal and Child Health Coordinator salary $135,287 plus superannuationClick here to view the Position DescriptionThe City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes' drive from Melbourne, our region offers all the benefits of a large city with a warm and...

  • Project Manager

    5 days ago

    Bendigo, Victoria, Australia City of Greater Bendigo Full time $1,136,764 per year

    Full time, OngoingBand 6, Salary range $94,713 - $103,217 plus superannuationClick here to view the Position DescriptionThe City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes' drive from Melbourne, our region offers all the benefits of a large city with a warm and welcoming country...

  • Recruitment Business Partner

    22 hours ago

    Bendigo, Victoria, Australia City of Greater Bendigo Full time $80,000 - $120,000 per year

    Full time, OngoingBand 6, Starting salary $94,713 plus superannuationClick here to view the Position DescriptionThe City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes' drive from Melbourne, our region offers all the benefits of a large city with a warm and welcoming country...

  • Park Ranger

    2 weeks ago

    Bendigo, Victoria, Australia City of Greater Bendigo Full time $68,701 per year

    Full time, OngoingBand 3, Starting salary $68,201 (Incl Industry Allowance) plus superannuationBase hourly rate $34.51 (Incl Industry Allowance) plus superannuationClick here to view the Position DescriptionThe City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes' drive from Melbourne,...