Desktop Support Engineer

• 494559

• Port Hedland, WA, WA, Australia, 6721

• Support Services (Warehouse, Admin, HR, HSET)

• Permanent

Once in a Lifetime

We're a great Australian success story, having rapidly grown to become a major player in the global lithium market. Our Pilgangoora Operation is one of the largest, hard-rock lithium operations in the world.

THE OPPORTUNITY:

Reporting to the Desktop Support Engineer, the Desktop Support Engineer will provide remote and onsite diagnostic, guidance and support to internal and external customers with IT problems and issues. the primary objective is to enable users to maximise their productivity through efficient and secure use of IT equipment or software applications. This role combines hands-on technical support to ensure service consistency, adherence to IT standards, and coordination with broader IT teams.

This is a permanent full-time position which operates on a FIFO 8:6 (Mon - Mon) roster from Perth

Key responsibilities include but are not limited to:

• Receives and handles requests for service and incidents, following agreed procedures ensuring record hygiene is maintained within KPI thresholds.
• Promptly identifies and prioritises incidents causing service interruptions for action or escalation.
• Adhere to incident, problem and change management policy, process, and procedures.
• Participate in future on-call roster for the service desk to provide after business hours coverage for priority incidents when the needs arise.
• Participate in continual service improvement initiatives.
• Maintain and update knowledge base and work instruction documentation.
• Commitment to delivering high levels of customer service.
• Adhere to all company policies and procedures.
• Role modelling and demonstrating PLS values.
• Installing, configuring and maintaining PCs;
• Setting up new PCs and laptops and user accounts for staff;
• Establish and administer standard user templates for hardware and software requirements
• Identifying and resolving staff IT issues;
• Establishing and maintaining appropriate system and security controls, security levels and systems access;
• Developing and maintaining relevant documentation and procedures;
• Providing support for systems software users;
• Liaise with service providers and progress improvement to service levels for the company (incl. use of Service Level Agreements);
• Maintain accurate log entries of faults with resolution and contact details.
• Work across the corporate support office and attend site on a regular basis
• Coordinate IT service requirements and recommend new initiatives,
• Available after hours and weekends as required to help maintain uptime on infrastructure.
• Ability to work collaboratively as part of a team and unsupervised to deliver initiatives on time.
• Prioritize and schedule problems. Escalate problem (when required) to the Network Administrator.

ABOUT YOU:

• Microsoft Certified Professional
• WA Class C Driver's License
• 1 year experience or entry level experience in a service desk / Desktop support role. Addressing, routing, network topologies etc.)

DESIRABLE

• Degree Qualified in Information technology
• ITIL4 Foundations
• Experience to Palo Alto
• Experience to Juniper Switching & WiFi Solutions

WHAT WE OFFER

• Excellent remuneration package
• Quarterly incentive bonus with share options
• Novated leasing through salary sacrifice
• Health & Wellbeing Allowance
• Access to the Company's KidsCo holiday program
• Paid Parental Leave
• Paid Community Leave

WHAT WE STAND FOR

• Safety First
• Great People
• We Deliver
• One Team
• Shaping Tomorrow

PROMOTING DIVERSITY

PLS recognises that talented people come from diverse backgrounds, who can contribute to our successes in different ways. We are an Equal Opportunity Employer and strongly recommend women and Australian indigenous people to apply.

OUR RECRUITMENT PROCESS

As part of our recruitment process, we require proof of eligibility to work in Australia, reference checks, a pre-employment medical, drug and alcohol screen and a National Police Clearance.

We respectfully request agencies not to forward unsolicited resumes unless requested.

ACKNOWLEDGEMENT OF COUNTRY

PLS respectfully acknowledges the Nyamal and Kariyarra People of the Pilbara, and the Whadjuk Noongar People of the Perth region who are the traditional owners and first people of these lands. We would like to pay respect to the Elders past, present and emerging for they hold the memories, the traditions, the culture and hopes of the Nyamal, Kariyarra and Whadjuk Noongar Peoples.

If you are interested in learning more about PLS or registering for future opportunities, please visit our website