Financial Support Specialist

About Liberty

Helping people is at the core of who we are. As Australia's top non-bank lender, we've spent decades providing free-thinking and innovative loans and have assisted over 500,000 individuals in achieving financial stability. Our range of flexible, tailored products and our dedication to creating outstanding customer experiences are at the heart of what we do.

We are a collaborative and vibrant community, driven by our core values. Our vision of leading the finance sector with innovative thinking is guided by FLAIR, our five key principles of being Fair, Learning, Accountable, Invested, and Resourceful. These values shape our perspective, interactions with customers, and relationships with one another.

The Opportunity

Do you get great satisfaction out of helping customers and making a difference? Here at Liberty we believe in providing world class care, and helping our customers is always front of mind. Our Financial Support Specialist role works with our clients to assist and help resolve the impact of financial hardship, assessing requests for assistance and providing solutions to ensure the best outcome for our clients. Business, Banking & Finance Graduates welcome to apply

You will be responsible for:

• Managing a portfolio of client accounts
• Creating tailored solutions for clients experiencing financial hardship
• Developing a positive rapport with clients by being empathetic, conscientious and responsible
• Providing exceptional customer service

Enough about us, lets talk about you

About you:

• The ability to communicate clearly and confidently on the phone
• A natural empathy with clients and ability to deal with sensitive circumstances
• Accountability to manage your own work
• Dedicated, responsible and conscientious
• Business, banking or finance graduates are welcome to apply

Why join Liberty Financial Group?

At Liberty, we take pride in fostering a workplace where everyone can bring their true authentic selves. Our free-thinking, diverse and inclusive culture is something we celebrate daily. We are deeply committed to gender equality, disability support, LGBTQIA+ inclusion, mental health awareness, and religious and cultural diversity. As we help people achieve financial stability, we also honor the contributions of Indigenous Australians, Torres Strait Islanders, and other cultural minority communities.

Our dedication to diversity and inclusion extends throughout our workforce and community initiatives. We're proud to be recognized by Work180 and certified as a B Corporation.

Being named Employer of the Year at the Women in Finance Awards in 2021 and 2023 and Employer of Choice Winner for 2023 at the Australian Business Awards, reflects our ongoing commitment to making Liberty the best place to work. We believe that beyond competitive financial rewards, it's the thoughtful, small touches that truly make a difference in supporting our team's needs and well-being.- we provide access to a large number of great benefits such as:

• Wellness perks including, gym subsidies, free counselling, flu vaccinations, health-checks, massages and private health
• We are social with monthly themed lunches and events, EOY and EOFY parties, and corporate casual dress
• Community groups such as our Internal Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts) and more
• An opportunity to give back to the community with our Lend-A-Hand initiatives
• Fantastic growth and career progression opportunities with access to online development courses
• There's more? Yes we have coffee, daily fruit, lunch and constant snacks available anytime

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.

Only shortlisted candidates will be contacted.