Customer Happiness

1 week ago

Rouse Hill, New South Wales, Australia The stage door performing arts Full time $25,000 - $55,000 per year

Do you thrive at the crossroads of customer service excellence and sales savvy?

The Stage Door Performing Arts, one of Sydney's largest performing arts schools, is searching for a Customer Service Manager who can transform enquiries into enrolments and warm welcomes into long-term loyalty. This is not your average desk job, it's the beating heart of our studio, where every conversation sets the tone for a family's experience with us.

What you'll be doing:

  • Lead our front-of-house and reception experience, ensuring every visitor feels like the star of the show.
  • Drive enrolments by converting enquiries into committed students, using your proven sales skills and natural relationship-building ability.
  • Manage systems, processes, and communications that keep our classes full and our families engaged.
  • Collaborate with studio leadership to deliver a customer journey that is seamless, memorable, and uniquely "us."

Who we're looking for:

  • Someone with proven sales and customer service experience (a must).
  • A natural people-person who is highly organised and detail-oriented.
  • Bonus points if you understand the dance or performing arts world, you'll instantly get what makes our students tick.

Why join us?

At The Stage Door Performing Arts, you'll be part of a passionate, creative, and fast-paced team that values both artistry and business excellence. We're proud of our inclusive, values-based culture, and we're looking for someone who can champion that story every day. If you're ready to combine your professional skills with a love of the arts, step into the spotlight and help us drive Sydney's fastest growing dance community.

Apply today, your stage is waiting

Job Type: Part-time

Pay: $25.00 – $55.00 per hour

Expected hours: No less than 20 per week

Benefits:

  • Extended annual leave
  • Professional development assistance
  • Travel reimbursement

Licence/Certification:

  • Drivers License (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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