Country Manager

CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. We are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

JOB TITLE: Country Manager - Australia 

Overall Mission

As the right hand to the VP APAC Operations, the Country Manager – Australia will drive the strategic growth, profitability, and operational excellence of CRYOPDP across the Australian region. This role combines strategic vision with hands-on leadership to deliver the company's 2030 business plan, ensuring sustainable growth, customer satisfaction, compliance, and the consistent embodiment of CRYOPDP's values and culture.

Main Contribution

Key Responsibilities

1. Strategic Leadership & Financial Accountability

• Lead the execution of the Australian market strategy, ensuring alignment with regional and global business objectives.

• Design and evolve the local organizational structure to enable scalable, sustainable growth.

• Own full P&L accountability for the Australian business, driving:

  • EBITDA performance

  • Cost optimization and financial discipline

  • Investment planning and ROI

  • KPI tracking, forecasting, and reporting

• Lead and mentor the local and regional Finance teams to ensure financial transparency, accuracy, and compliance.

2. Business Development & Sales Leadership

• Identify and capture new business opportunities while expanding the existing customer base.

• Oversee and develop the National Sales Manager, fostering a high-performing, results-driven sales team.

• Support business development initiatives, including tenders, client proposals, and local/international projects.

• Drive customer acquisition strategies, develop new service offerings, and establish strategic partnerships to grow market share.

3. Operational Excellence

• Ensure efficient, high-quality service delivery and cost control across all Australian branches.

• Deliver financial performance in line with or exceeding budget expectations.

• Monitor and manage key operational metrics (KPIs) to uphold service standards and profitability.

• Optimize both fixed and variable costs through supplier negotiations and continuous process improvement.

• Foster a culture of continuous improvement, operational excellence, and business continuity.

• Collaborate with global CRYOPDP offices to meet project and delivery requirements.

4. Quality, Compliance & Safety

• Ensure strict adherence to:

  • CRYOPDP Quality Assurance standards

  • TSA requirements

  • ISO 9001:2015

  • GDP guidelines

  • IATA certifications

• Champion Environmental, Health, and Safety (EHS) initiatives across all operations.

• Maintain strong client relationships through consistent quality, compliance, and service excellence.

5. People Leadership & Culture Development

• Lead, develop, and inspire a high-performing team across the Australian organization.

• Oversee talent acquisition, onboarding, and professional development initiatives.

• Promote CRYOPDP's culture, values, and performance-driven ethos.

• Create a collaborative, accountable, and positive work environment focused on results.

• Anticipate market trends and encourage innovation across business development and operations.

• Collaborate closely with DHL entities — DHL Express, DHL Global Forwarding (DGF), and DHL Supply Chain (DSC) — to drive synergies and operational excellence.

• Implement continuous EBITDA improvement initiatives and strengthen the performance culture within CRYOPDP Australia.

• Partner with the Global IT team to enhance TMS tools and digital solutions, ensuring superior client service delivery.

Organizational Position

Manager's  Position  - Vice President - Global Operations

Location - Sydney, Australia

Direct Reports

Managers, employees, stakeholders

Interface

Internal 

CRYOPDP Board & Executive Committee
Marketing, IT, Finance
Global Vendor Manager
Global Account Directors
CFO – APAC
Quality Manager – APAC
Global Excellence Directors

External

Clients
Service Partners (Agents)
Suppliers
Airlines
Certifying Bodies
Auditors

Required Skills

Profile (Experience / Education)

• 10–15 years of management experience in Logistics and Transport within a B2B environment.

• Minimum 5 years' experience with full P&L responsibility.

• Proven leadership of multi-location teams.

• Experience in time-sensitive logistics is essential; cold chain logistics experience is a strong advantage.

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field (preferred).

• ​Fluent in English (mandatory); additional language proficiency is an advantage.

Language

• Fluent in English

• Other foreign languages are a plus

Specific Experience & Knowledge Required 

• Strong financial acumen: P&L management, budgeting, forecasting.

• Excellent commercial skills — customer management and margin optimization.

• Proficient in project management and quality assurance methodologies.

• Deep understanding of international logistics, particularly airfreight.

• Experience in Healthcare, Pharmaceutical, or Clinical Trials Logistics (highly desirable).

• Knowledge of GDP and GMP standards.

Interpersonal skills ("Essential")

• Strong leadership, people management, and team development capabilities.

• Exceptional organizational, communication, and influencing skills.

• Results-driven and able to motivate teams toward ambitious goals.

• Comfortable operating within a complex, matrixed international environment.

• Innovative, proactive, and solutions-oriented.

• Collaborative team player with an open, growth-oriented mindset.